Sears Service for a Defective GE Washer

I purchased a washer and dryer (GE WJRE5500G and DWSR4636gg5ww)on 5/24/2008 with a delivery date of 5/25/2008.&#160

This washer began leaking from the bottom, all over my basement floor and flooded a large part of my basement.&#160 I called for a service technician of Saturday 6/28/08 after the plumber came to install my gas dryer ( was not told by Sears, that installation would be a problem), and the plumber stated I should call regarding the defective washer.&#160 I was put on hold for a long time when I called on Saturday June 28, 2008 and was given a Sunday June 29 2008 appointment. After hanging up, I went about my Saturday routine.&#160

On Sunday, no one called in the morning.&#160 I call again and was told that the appoint was made and the hours of operation are from 8am to 5 pm.&#160 I asked if I had to wait all day and was rudely told yes, they will call with a 2 hour window.&#160 By 3:30 I go on the website to see about the status of my claim (Reference: 96047933). I view my request and wait.&#160 By 5:00 no call and no show.&#160 I finished my leftover errands and call again, and am told that Sears does not do service repairs on a Sunday.&#160 I ask to speak to a supervisor and am given another 800-927-7836 number to call.&#160 Tayna whom I spoke to stated she could not give the name or direct number as a contact.&#160 Never have I had to deal with such bad service as this.&#160 BUYER BEWARE.