American Eagle Outfitters Suck

I made an online purchase through AE.com. I wanted to order two shirts that I really liked, and have it delivered to my friend´s house, before she came out to Central America to visit me. I placed the order one full week in advance, expecting that they would have my order ready and shipped, then. To my surprise, their free shipping method, takes up to 10 days to be received. Not only that, but their warehouse takes more than a week to ship 2 lousy shirts. I noticed less than 24 hours after placing my order, that I ran the risk of not recieving the shirts on time. My friend wont be back home, until the ends of august. Called the Customer Service Department, and was advised to call a different number and speak with somebody else. I kept getting a recording asking me my billing address. After my third call to the Customer Service Department, in less than a day, I was finally advised to provide the info to the IVR, and apparently, this would enable the agents to assist me further. I left my info, and called back; My surprise was, that they couldn't help me at all. All I Wanted was:

1-Upgrade my shipping method (and pay for it!)

2- If not possible, change my billing address, and pay a penalty.

or 3- If none of the above possible, paying a penalty fee for canceling.

Please note, that I had called in a 24 hour period after purchase. My request were not impossible. The items had NOT been shipped yet. Nevertheless, the AE customer representatives were totally unable to satisfy my demands. I requested a supervisor, to see if they could help out, and they refused to let me speak to one.

I spent about a total of 2 hours on the phone, calling from offshore, just to set the issue straight; I was unable to.

The package arrived my friend´s address, THREE weeks after purchase date. It took them a week to ship it, and 10 biz days to receive it. Right now, I have no idea about the status of the package, the items, or anything. I just hope that it is all the merchandise I asked for, and that there is no need to return it, because By the time I get to take a look at it (around September) it is going to be too late!

AE.com has the most stupid policy about no changes or cancelation of items after online purchase. They should be flexible about it. Besides, their Customer Service Representatives are inept (I think, because of company policies) and there is no point in seeking their assistance. I would suggest you call early in the morning, because the night guys just want to end your call.

Comment On This

You're an idiot.. You should of made sure your shipping was what you wanted before clicking submit. You could of paid extra for quicker shipping. I have never had an issue with AE.com shipping. You're stupid.