TataIndicom ISP - Wrongfully debited + holding a call for over an hour.

Background.

I am a Tataindicom customer for over 5 years now using their dial up

services.

Recently I decided to opt for a domain name thru Them and registered the

same on June 24th . I paid for it thru my Net banking account and domain

got registered.

I decided to get an email id attached to this domain so Today at 7:00 AM

I applied for one logging in thru the dial up account as that was the

only option to pay for the same.

It returned an error saying Billing Server Not available.

Over the course of the day I tried 6-7 times. No luck same result except

that in the last attempt it said insufficient funds.

Out of curiosity I checked out my dialup account and it showed a balance

of 59Rs. That was strange since before beginning this exercise I had

topped my account to 1100Rs balance. I guessed that this Billing server

error was only partial and my account was getting debited all along.

I called the customer care. In the phone menu there is no option for

dialup so I pressed the broadband option. A lady picked up and the I

explained my domain email id problem & the moment I told her that my

account was dial up she transferred me to the dial up department against

my protests.

Now the dial up guy by the name of Anil spoke to me for 15 minutes but

it sounded like an hour - I tried explaining to him that my dialup

account had been debited so he should register a complaint but he was

adamant in stating that my email was connected to the domain so the

broadband people should take the complaint. By now I was loosing my

cool. He transferred to Broadband again. By this while I had been

holding the call for over half an hour including the on hold( blarring

music) period. This fellow was absolutely dumb. Took 10 minutes to make

him understand that the domain name was paid from my netbanking account

two days ago , and was in no way related to todays mess. After again and

again repeating to him and telling him that I did not want to talk to

any more people and explain the problem from the beginning - he

transferred my call after putting me on hold - telling me that he had

explained the whole situation to the dial up guy and he can only

register the complaint. This guy was a rascal. He had not explained

anything to the new guy from dialup Rajnikanth. Unbelievable - I started

the call at 12:05 PM and its 12:45 PM and again I explaining to this guy

from scratch.Nobody seems to know whats going on. This guy after putting

me on hold twice finally registered my complaint .

1:10 PM. I had been holding the call for over an hour.

This is horrible. I have never held this long a call.

Prakash