Complaint against Qwest Direct TV service

I wish to file a complaint against Qwest for their refusal to service my Direct TV equipment.

I live in an apartment complex which contracts with Qwest to provide phone, internet and Direct TV service. Each building has a common satelite dish for which Qwest is the system operator.

Two years ago when we moved in Qwest set up our Direct TV service, however we received our bills from Direct TV. After about a year, without notifying me, Qwest took over the billing. However there were numerous problems with my bills from Qwest and given their generally poor customer service, I requested that my billing once again be handled by Direct TV. This was done, however I was not told that this would affect my ability to have repair service if needed.

Rather than just transfer my billing, Qwest entered me as "disconected" in their system. But I continued to have satelite service.

Then four days ago, I had a problem with my DVR and contacted Direct TV for a repair call. I was told that since I lived in an apartment complex and Qwest was the system operator all repairs were handled through them. I then contacted Qwest who told me that since I did not receive my billing from them, they would not service my equipment.

I then contacted the Qwest account rep. for our complex who told me that this was incorrect and that as the system operator, Qwest was obligated to service my eqipment regardless of who bills me. But even with his speaking to the repair department, they still refused to send out a tech. By now I mysteriously had no service at all. I then spoke to Direct TV again and was put in touch with one of their resolution specialists who said that Direct TV would file a dealer complaint against Qwest for refusing to service me. This still did not help. Finally last night I was connected to Qwests sales department who told me that I had to be reconnected and would be charged a installation fee for equipment I already have installed. I demanded to speak with a supervisor, who finally agreed that I was entitled to service and said that he would schedule an appointment and would waive the installation fee. I was give a time for Thursday June 26 and given a job number. However tonight when I called to verify that someone was coming out to fix my equipment, I was told that no service appointment had been scheduled.

I have been without satelite service for 3 days and no one will help me. I feel that I am being bullied by Qwest and that I just cannot reason with anyone I talk to.

This company has the poorest customer service of any company I have ever dealt with. I just don't know where to turn to get help.

Comment On This

tell your apartment complex manager or the boss whoever whats going on with them

tell him if he cant get something done since the equipment is on and in his building your gonna move . they will get something done