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SIRIUS Satellite Radio - Cancelling a Sirius account.
Posted on Tuesday, June 24th, 2008 at 5:32pm CDT by 059347d8
Product: Sirius Radio Subscription
Company: SIRIUS Satellite Radio
Be careful in dealing with Sirius.
I wanted to cancel our subscription, easy right? Wrong!
There is no place on their web site to do it. So I sent them an email. Their email response was: you can't cancel that way; you must call.
The number they included is not the number for their "Cancellation
Department". It gets you their lengthy voice response system.
So you have to know to press "0' to get an operator. But it's the wrong
operator but they can forward you to their "Cancellation Department".
But the computers are down so they can't cancel your account either. Call
"How about I just stop paying it and let it lapse that way.?"
"You don't want to do that. If you do, WE TURN THE ACCOUNT OVER TO A
COLLECTION AGENCY AND IT WILL LOOK BAD ON YOUR CREDIT REPORT."
So be careful signing up for Sirius, it automatically renews and its trouble
trying to cancel it.
If you have an account and want to cancel it, call 1-866-519-7570. That's
the direct line to the "Cancellation Department."