National Tire and Battery - NTB fast talkers and game players

Posted on Friday, June 20th, 2008 at 7:40am CDT by 4c687202

Product: oil change, tire rotation

Company: National Tire and Battery

Location: Irving, TX, 75062, US

Category: Other

Took my car to NTB for an oil change and a tire rotation. On a side note, I've been told before by an NTB worker that you specifically have to ask for them to check your tire pressure, or else they won't do it. This time I knew I was out of windshield wiper fluid, so when I went in for my oil change I asked specifically if they check the windshield fluid. The worker said "yes" with no elaboration. This morning, two days later, I just realized I am still out of windshield wiper fluid. I called NTB and asked what the deal was, the worker said it costs extra and that they might have checked it, but they don't fill it up for free. I feel like I play this run-around game every time I am in their store and will not go back for any more oil changes. When I was there for my oil change, they also tried to sell me an alignment for 79.00, I said no, and then the worker said "Well, how about 59.00?" Why the games? Do you think your customers are stupid, NTB? Please quit treating them that way.


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