Intelius Scam

I purchased an online phone report from Intelius on 6/20/08 for a price of $4.96. When I received my receipt online, I was charged a total of $9.90. When I called Intelius customer service, I was told 3 times that the extra charge was an error of their online program. When I asked for my $4.94 back as it was Intelius's error, I was told that Intelius does not give refunds. I explained that if it was Intelius's error it would not be considered a refund. The customer service person repeated 3 more times that Intelius does not give refunds. I called Intelius back thinking I was dealing with an unhelpful person, but no, the second person repeated the same "no refund" line.

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Ok guys there is a huge class action lawsuit going on against them I suggest you all get involved www.zimmreed.com Im involved and the lawfirm is looking for everyone to come forward and present their evidence. The suit has already been filed in Minnesota

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I had the same experience described in many of the other comments. I used Intelius one time --- for a background check on behalf of a friend. The background check provided almost no information except to feed me back the same information I had already given. That one check was supposed to cost $14.95. I was led to believe that I was buying a one-time service and nothing more. But, from then on --- for four months, Intelius charged my credit card $19.95 per month for something they call "identity protection." I never received any service whatsoever from Intelius. No email, no mail, nothing. And I didn't know anything about any "identity protection." When I called Intelius today, I finally got through to some sort of customer service operator, and she explained that I had to go to Experian directly to get the "identity protection" service. That was just so much double-talk. I told her to cancel any account I had with Intelius and to stop charging any fees to my account. I complained that I had not received ANY services in return for the money Intelius had taken out of my account.

It's very difficult to use Intelius on-line account cancellation. You have to know your long-forgotten and long-unused "username and password," since you probably weren't even aware that you had an "account." The automated system asks for your credit card account numbers, and a lot of other personal info. I would NOT even try using that method.

Here's how I think I got the scam cancelled: I finally got through to Intelius by calling 877-974-1500 and staying on the line until someone answered. The operator said she would cancel the account and the credit-card withdrawals. She gave me a confirmation number. I asked what number to call to get back to the cancellation department, and she told me to call 1-888-445-2727. After about an hour, I did call that number to make sure the cancellation and the confirmation number had actually "taken." I'll believe it when

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These crooks had been charging my Discover Card $19.95 since February 2010. Wife normaally pays the bills, never noticed the recurring charge. When I finally got this week off on vaction I reviewed my Cards, and found the $19.95 montly charge. I disputed it with Discover, then called and demanded a refund; explained that I never used nor received anything from them, neither had I been to their website since February. I asked for a supervisor who agreed to "deactivate" my membership.

This experience makes me very wary of buying anything online from anyone except AMAZON.

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i paid 7.95 a few years back and got excellent results.i would recomend intelius anytime.

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This happened to me too. I was charged $19.95 for a one time $0.95 charge. I called the company, and was surprised that they were able to extend my "free enrollment" for another 30 days, eliminating the 19.95 charge, as long as I canceled within the 30 days. I guess they automatically sign you up for a free trial period when buying any type of "1 time charge" service, so if you dont cancel, they make you pay. I understand this, since it happens all the time. My only complaint is that I did not receive any type of warning that this was happening. It was probably in the fine print somewhere hard to find!

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Intellius is the worst company I have ever dealt with. They are now saying that a computer software glitch is prohibiting them to take a victim of harassment and stalking's number off their website. They are atrocious and the government needs to take action to shut the privacy encroachments of this company down. And they don't pay taxes by incorporating in WA. Unscrupulous and dishonest.

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This exact same thing happened to me but I have yet to call the company. I send an e-mail through their "customer service" but I doubt it'll make a difference. I am filing a dispute with my credit card company.

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At some point several years in the past I had used Intelius.com through an AT&T phone number look up site. I remember using them only once. Then in May, 2010 I lost my job and began looking at my bank statement to see where I could cut back. I was shocked to see that Intelius had taken $19.95 from my bank account in June 2010 through my debit card I had used to make the original online transaction. I thought it was a yearly renewal only to find that the withdrawal had been made monthly for the last few years. I immediately called them up and demanded to cancel any further withdrawals. They were cooperative, but I have not seen my next months statement yet to see if they followed my instructions. Now to find that they are doing this to many many others all over the net seems to indicate this is a concise case of internet fraud.

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I would like to complain about this company also. I request one time service for $.95 cents and two days later, they debited my account for 19.95 stating that I applied for the ID Protect which is an out right lie. Something needs to be about these type companies that take advantage of people and then state they can't refund your money even you have't used their service. There is a part where it says your money will be refunded and now they are trying to offer me services which I never wanted anyway. It should be where they can never ever be online to take advantage of people. they go me for $19.95.

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Same thing, I received an e-mail confirming my membership in 24ProtectPlus...about a week after a purchase from Intelius,also a confirmation via snail mail, and a charge of $24.95 on my credit card. I closed my cc acct. and am getting a new #, my cc company is disputing the charge.

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I disputed the charges with Visa and also filed a complaint with the Better Business Bureau. Within 3 days Visa crdited my account for the past charges. Fortunately I caught on to this scam after only two months of charges. I had to go to each online Visa statement and file the dispute individually for each month. All done easily online.

Good luck!

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THIS HAPPEN TO ME TODAY WHAT A SCAM. I HAVE NO JOB,BUT I WILL LET THE WORLD KNOW OF THIS SCAM. and did i see intelius on top this page.

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I had the exact same problem as some of the others. Requested a 99 cent service and was then charged monthly for $19.95 ID monitoring which I did NOT sign up for. They claim I requested a 7 day free trial which roled over into an active account. They refused to credit my visa account. I have filed a dispute with my Visa company and with the Better Business Bureau. I encourage everyone to do the same!

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I was looking for an old friend and search the online white pages. I was taken to the Intelius site where I discovered I would need to pay about $6.00 to get her address. I am on Social Security Disability which is less than $1000 per month. That is all of my income! You can imagine that I must (MUST) budget every penny. I double checked the amount at checkout and MADE SURE I had unchecked the box for their ID Protect Service.

Well - son of a gun! (I really want to say something else). Today I was checking my account online to be sure my Social Security was deposited. Here is a charge by Intelius for $19.95 that I never authorized. I called the toll free number and of course there is no one to take my call. So I emailed them demanding that they cancel my so called order and I called my bank. I have to go in and complete a fraud package. Since I pay all my bills online, I cannot cancel my card until tomorrow or the following day. My bank is 45 minutes away. It will take up to three weeks to get another card. I have NO CREDIT CARDS - what will I do for money until then?

I will help you in any way possible to give these people the justice they richly deserve. I am getting older. I am not well. I am trying to reconnect with my friends who are also not getting any younger. They are preying upon lonely people!

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I have had the same experience as the others. I have been trying for three months to cancel my susbscription which I did not initiate and cannot get anyone to answer my emails or return my calls. I could not respond to your direct email because complaints.com said you are allowed only 4 emails a day. So I am replying here.

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On 5/16/08 I requested some info on someone we were thinking of hiring on our farm. I was charged 29.90, then beinning on the 26th of May I was charged 19.95, afte that I was charged the 19.95 until Oct. 2008, until I called them and never received a reasonable answer as to why these charges were made. Nina in Alabama

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I have found I have been charge $19.95 recurring every 2-3 weeks for the one time use of the $4.96 background check.

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Gee, I thought I was reading something I might have written when I read this complaint.

The exact same thing happened to me. Now $19.95 per month is taken from my back account by Intelius. I am on my way to my bank to close the account as no emails or calls to Intelius have been returned.

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I work at a class action law firm and we are investigating this issue with Intelius. I am interested in talking to people and hearing about their experiences. Please contact me at abby1100ny AT yahoo.com if you’ve had problems with Intelius or if you have any questions on this investigation. Thanks, Abigail.