Best Buy / Geek Squad / HP

My computer died about three months after I bought it so we brought it back to Best Buy to get it fixed (since it was still under warranty). They never called us to tell us the computer had been fixed, and we finally called about 5 weeks after we dropped it off when they said it had been "fixed". So we go to pick it up and ask at the store to confirm the fix -- they said the couldn't confirm the fix because there was no operating system on the computer and we would have to buy a new operating system to install on the computer. I said that made no sense to me since THEY cleaned out the hard drive but the guys there basically said tough luck. They said there was nothing they could do. So now we are left with a buster computer AND no operating system. I am NEVER setting foot in a Best Buy store ever again and the Geek Squad are geeks AND idiots.

Comment On This

Something here just doesn't make sense. You're saying that you took a broken computer that was still under warranty back to Best Buy to be repaired, and they said it had no operating system on it and you needed to buy another copy. If this Computer was still under warranty, how did they justify not repairing it, regardless of what needed to be replaced? There has to be some information you're leaving out here. Did you purchase it from Best buy originally, and did you return it with all the parts intact that came with the computer? I'd be interested in you posting a follow up message and explaining more details as to why they refused to honor the warranty.