AT&T $10 DSL offer is more trouble than it is worth

I ordered the $10 ATT High Speed Internet Basic that received little

publicity as it offered this service as a concession to the FCC in order

to gain approval for the merger with Bell South.

When I received my first bill it was for $19.95. I called. I was told it

was corrected. I received the $9.95 credit.

When the next bill arrived, again I was billed $19.95. I called on June

14, 2008 and talked to and Sue, a customer manager in Illinois. After 30

minutes of discussion, Sue told me the correction was made during my

last call on May 19 by Jeff, but it takes 2 to 3 billing cycles to

appear on my bill. I was told by Sue that I could not get the $9.95

credit because I may get an extra month to the 12 month agreement. I

asked for a formal acknowledgement of our conversation. I was told there

is no way to get any record of the agreement as it was done online. I

tired of the of the way Sue argued. I feel that Sue would not honor my

agreement, ever!

Anyway, I have wasted another hour talking to ATT and have nothing to

show for it except a statement that the $10 Internet service agreement

will be honored soon.

cc: FCC, Illinois Attorney General, my3cents.com, RipoffReport.com