SPIN MASTER

i placed an order with the above company on 7/3/08. i was sent an invoice confirmation email the same day. i called on 7/7/08 to cancel the order and was assured that the order would be cancelled and then I found out today that not only was my acct charged but it was charged more than what the invioce had.Then when I called today to verify the cancellation iwas basically accused of being a liar since there was no record in their system that I called on 7/7/08.i was informed that the shipment had been sent and when i contacted UPS about it, they informed me that there is no option to refuse the shipment and have it sent back to the company. DO NOT USE THIS COMPANY. I work in customer service and if we had this policy we would be out of business.