Lowe's terrible carpet installation service

We ordered carpet on 5/30/2008, and more than one month later it is still not completed. They first got the measurement wrong, then their so-called 'rush', 'expedited' re-order takes longer than the initial order. Strange, isn't it? Unless I understand the words wrong, shouldn't a 'rush', 'expedited' order take shorter time than the normal order?

No one bothered to returned our calls even we left messages. When carpet didn't arrive on time, no one called us to explain why. The manager only contacted us twice, right after we contacted Lowe's customer care at North Wilkesboro, NC, saying he got the confirmation that the order will be 'expedited'. But contacting Lowe's customer care doesn't seem to help, either, as we still don't know when the carpet can be completed as of today (July 7th). The initial order took 2 weeks; and the 'expedited' re-order has taken 3 weeks already and still counting.

Very frustrated and very helpless. We already paid the installation and carpet, and it seems the only thing we can do is just wait. Hope no one else will suffer this terrible service with this Lowe's store.

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After waiting for more than 3 weeks, the so-called 'expedited' order finally arrived, and AMAZING thing happened! They ordered the wrong size, AGAIN! It is actually the same size as the first one. Truly, truly amazing! Isn't it?

We got 2 options: 1. wait for the reorder. Of course we don't want to wait another 3 or 4 weeks, and it isn't guaranteed that they can get the size right this time. 2. we can pick whatever carpet available in store so there is no waiting. Option 2 sounds like a good one. I guess everybody would choose option 2. The problem is, the only available carpets in the store are the cheapest ones that most rental apartments use. I think you all know the quality of those kinds of carpets. Finally, they offered us a better quality carpet returned by customer, but the color is not quite what we hope for and doesn't quite match the color of our bedroom. I don't think we have choice but to accept the customer returned carpet.

I hope you all can learn a lesson from my terrible experiences with Lowe's Woburn, MA.