Don't use Uhaul, their customer service really sucks

I reserved a truck on line using their website, and they sent me an email saying they will call me two days before my reserved date to let me know where and when to pick up my truck. They didn't call.

Then I try to call them to find out, I waited for an whole hour without anybody answering my call. So I decided to wait for another day.

On the day before my reserved date, nobody called me either. So I tried to call them again, waited on the line for another hour, still nobody answered my call.

Then on the date of reservation still nobody called me, and I tried to call them the whole day, they NEVER NEVER answer any phone. I had to cancel my moving plan because of that.

Then two days later, I am charged $50

for cancellation! Fxxk! They canceled my truck and want me to pay for cancellation? That must be a freaking good business! Getting 50 bucks for not letting customer having their truck!

Now I'm still trying to get my 50 bucks back. I'll never use them again.

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I agree with the above poster. I rented a truck in Silverlake at the Fletcher location and the two guys working there were rude, short and not helpful in helping me load the dollies.

When I did the check over of truck with guy, he just walked inside and never came back out again. Didn't say "you're done" nothing. I will not use this location EVER agian!! It might help if U-haul hired friendly customer orientated people instead of people who don't seem to understand the English language completely.

I put in a request for a truck with a ramp and when I got home there was no ramp. This morning I made sure they were aware I wanted a ramp. I should've checked. I guess my error is thinking everyone is competent with simple instructions. You guys totally suck!!