Another shoddy internet business

I have placed two orders with this firm and both turned into nightmares. The first order was shipped by US mail AGAINST my instructions, and was lost. I had to wait eight WEEKS to get a refund, then had to write letters and e-mails and threaten to get it. The second order (I don't know why I forgave them) had three good items and one that did NOT match the website description AT ALL. They have not answered their phones or e-mail for two weeks, and I have referred the matter to my credit card company. CONCLUSION: Why deal with these dodgy clowns at all when their competition gives much better and certainly more honest service. BikeParts USA is shoddy, bordering on criminal. Why bother with them, whether their bad performance is intentional or not? You can get most everything they sell elsewhere without the hassle and inconvenience.