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Spirit overcharged me $1083.60 last month,still waiting for refund !

 
Spirit Airline
US

Spirit overcharged me $1083.60 last month,still waiting for refund !


One month ago, I booked a trip (flight + hotel) to Cancun with Orbitz.com. The next day, I checked my bank account and I noticed I had been overcharged of $ 1083.60 from Spirit Airline. I first called Orbitz customer service which held me on line an hour before asking me to call back the next day. I called back the next day, an Orbitz superviser called Spirit and told me I would have my money back within 3 to 10 business days. Ten business days later, I called Spirit customer service. They told me the refund could take up to 14 business days. The situation seemed to be very normal to them. Today, one month later, I am still waiting for my refund. I can't see any way out, except hiring a lawyer. What do you think ?


From: Message Author (click here to email author) (has asked not to receive email)
Date: Thursday, 31-Jul-08 10:58:33 CDT

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orbitz
overcharged
spirit
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