Nelson & Pope Engineers and Surveyors

My complaint is with Nelson & Pope Engineers and Surveyors, 572 Walt Whitman Road, Melville, NY. 631-427-5665.

I contacted them in April, 2008 to survey my property for the purpose of installing a perimeter fence. I was quoted $1,300.00 to stake out along the property line. In June a surveyor Jim and his female partner arrived to perform the service. There was no call to say they were arriving, however, I was home at this time. I explained the issue of fencing the property and pointed out on the south side a difficult neighbor.

The fence has been ordered and in trying to run lines from one stake to the next, on the south side there is a problem. This area (about 100 yards back) has arborvitaes bushes on our side and the neighbor has bushes backing to them. I had assumed there was a stake somewhere in there between the bushes and assumed wrong.

So it is very difficult to try to run a straight line and not cut in between. This is the rub since this neighbor is uncooperative and I may well be cutting back as I should, but, it is not very clear.

I spoke with Jim Fontana of Nelson and Pope in person at their Melville office on 7/21/2008 to explain all this. He was not helpful and showed no interest since I didn�t have the Job #. I could furnish information of my address and that it was done last month. I left and called the next day leaving a voice message as to the Lot # xxSection xxx and Block x, in Huntington and Nelson job #. No return call. I called again on 7/24/2008 and spoke to Jim Fontana and explained in detail the situation and that I needed ONE stake on this south side area. He quoted me an additional $325.00 for the one stake and that is a bargain. (By the way, my bill is paid in full so I have no recourse)

My bill only says to stake the property. NO stakes were run in front of the property and a total of 13 stakes were provided. This is a service and one would hope that I could get at least a service of satisfaction.

I would not be this insistent is circumstances were different.

Please check and see if you think I am being unreasonable.

I did check another survey Company after my call and they could do the entire side for a bit more than his quote for one stake.

Comment On This

Wrong there was full access as there was nothing blocking it. That is the fact

Comment On This

So someone at Nelson & Pope must have finally read this.

Here is the response I got - you can scroll down to the bottom and see how classy (NOT!!) these people are.

I bet the replier's first name is Paul, one of the honchos over there.

Like I said, "classy" - NOT!!

=====================================

Nelson & Pope Engineers and Surveyors�

From: You Asshole (Fuckyou AT aol.com)

Sent: Tue 12/22/09 6:26 PM

Dear **;

http://browse.complaints.com/redirect.php?entry_id=207076 This email has been sent to you from someone that visited the above webpage on Complaints.com. Your email address has NOT been exposed to the sender of this message. If you reply normally, using your email client, however, your email will be sent normally and the sender will have your email address. Complaints.com is not responsible for the content of this email nor the content at that posted message link. If you want to respond and keep your email address private, you can respond in public at the above URL if appropriate, using the "Comment on This" link at the above URL. For more information:http://www.complaints.com/terms_privacy.htm

Here is the message that was sent to you:

Eat Shit you fucking moron.

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Comment On This

Here are the facts:

Nelson and Pope was contracted to set stakes at regular intervals along a heavily wooded and graded property boundary, and work was performed pursuant to contract and on the date specified. Contrary to this persons' complaint, the bill for initial work had not been paid, and efforts to collect payment proved to be difficult.

With payment not yet made, this person rudely and belligerently harassed office

personnel demanding that additional

services be provided. This complaint has

no merit, and is inconsistent with Nelson and Popes' 50+ year history of

reputable service to the businesses and

people of Long Island.

This website should be more careful to

prevent false and unverified complaints

against quality firms that provide many high paying jobs and contribute greatly to the local economy. Thank you.

Comment On This

You are not being unreasonable at ALL.

* For one thing, my entire property ost less than $1,300 to survey in October 2008 (from another, more reputable surveyor).

* For another thing, they should have told you when they would come - out of sheer respect for clients, if nothing else.

* Then, to charge you on top for what should have been done the first time, is wrong! If 2 people who make maybe $70K a year, they make $35 an hour, and bill at about 2.5 to 3 times that amount - it should not top 1 hour, and it should not top $210.

* And lastly, surveyors should know how to get information about every job, with or without a "job number." And if they can't, they should at least have the decency to say, "I don't know the job you're calling about, but I will find out for you." Good customer service at least.

So to summarize, you got gyped, and you are not being unreasonable. Sorry to hear of your trouble.

Comment On This

It sounds like you expected the surveying team to place a stake in an area where access is restricted by vegetation which is not something that I would expect them to do. Their offer to do this at additional cost seems reasonable. To quote a line from your complaint "I am being unreasonable", yes- you are