Brookstone - waiting 7 months for refund!

I have been trying since January to get a refund for some merchandise bought for Christmas gifts. The first couple months they told me they were backlogged with returns. Then they started telling me they had my return but were still backlogged with processing. then finally was told my refund would be coming soon. and now suddenly they say they never got my return. Which is b*ll, they verified more than once they had it. if they had at least said no and sent it back i might have tried to sell it, the items were pricey (not that there was any reason for them to say no!). some of the representatives i spoke with were pleasant but some were among the rudest and least helpful i have ever encountered. I do not recommend anyone purchase from Brookstone.