poor after sale service

Ref No.- BSPL/010/08

Dated 29th July 2008

To,

The Managing Director

ASL MOTORS PVT. LTD.

Adityapur,

Re : Disappointment against your after-sale service

Sir,

This is to bring to your knowledge regarding the after-sale service your organization has rendered us during the last 2 years against Safari VX, purchased on 25.04.2006.Your organization and the personnel employed in your servicing department has extremely disappointed us in attending to the problems of the vehicle above. Hardly after two months of purchase, the vehicle has started showing some or the other problems.There is hardly any month when the vehicle has not entered your workshop for maintenance. At a running distance of 57000 kms only, the vehicle has exhibited many problems incurring us the total maintenance cost of Rs 1,25,000/- approx till date.

Not to be proud, but we feel that we have been one of your valued customers in the purchase of Safari brand of vehicles as we got to our possession 6 nos of vehicles of that type purchased 4 nos from Jamshedpur & 2 nos from Delhi. In 2005 we purchased 2 nos of Safaris, 4X4 EX model on 14.01.2005 and EX EURO II model on 11.02.2005 in the name of our Chotanagpur Alloys Pvt. Ltd. In 2006 we again purchased 2 nos. of Safaris, Dicor model on 03.01.2006 & 25.04.2006 respectively in the name of Beacon Steel Pvt. Ltd.

Also often observed during every time our visit to the work shop with some vehicle’s problems since 2006 that no person in your workshop is efficient or responsible in caretaking the buyer’s problem and convenience in regard to time and work.

This shows that the management’s service policy is against the consumer’s satisfaction or a policy of the management to let the consumer trapped in by not providing error-free service through high paid efficient technical staff.

The fault in DVD player and the bubbling of the steering noticed since the time of purchase still exist and could’nt be sorted out yet. And currently the vehicle is in your workshop for the last 2-3 days for troubleshooting of the recurring check-engine problem which also could’nt be attended efficiently and professionally.

This we think is an offence of killing one’s precious business times due to lack of your organization’s efficiency in curing vehicle’s diseases.

Pls look into this matter very seriously as we had already put our grievances through Ref. No-BSPL/007/06 dated-01.05.2006 but no stringent action has been taken neither by your management nor by your workshop staff.

Regards,

For BEACON STEEL PVT LTD

Vinay Mangalam

(Director)

CC: The Chairman, TATA MOTORS LTD.