Rogers Wireless Billing Complaint

I had been a customer of Rogers for about the past 10 years. About 7 years ago I moved to Halfax Nova Scotia and signed up with Rogers for Cell phone services. Problems started in September of 2006 and got progressively worse until now. In Sept. of 2006 I stopped receiving my Rogers invoice in the mail. Despite calling and talking to their customere service I just got calls from their accounts receivable people saying my accounts was overdue and I had to pay immediately by credit card or my service would be disconnected. I use my cell phone for my busines so this was not acceptable. After a year of this I decided not to pay like this any more since I could not see the charges so after dozens of calls to and from their customer service people I finally started getting bills on a spiratic basis, even two identical invoices at once but never on time before the due date of the bill.

All Rogers said was that the Post Office was stealing my mail. I however replied that none of my other mail ever went missing only my Rogers Bill. They suggested I complain to the Post Office about theives telling me about post office employees stealing mail. Really!

During all this time I was repeatedly phoned and harrassed by their accounts receivable at all hours, even while at work, but I still never revceived my invoices, and the odd few were weeks late after the overdue dates. I have paided hundreds of dollars in overdue charges to Rogers but had no choice because of the 3 year contract that I had to sign in order to get any phone service at all back then. This past year has been particularly exaspirating. Their customer service people are rude, do not listen to their customers and do not care about their customers. Despite promising to look into my billing complaints they never ever got back to me, even when after waiting on the phone for one hour I talked to the manager of Customer Service.

This spring it finally got worse, without warning or receiving a bill they disconnected my service and then charged a reconnection fee of $25.00. I complained to the CRTC but was informed that they could not do anything (the government washes their hands of any complaints sayting the competition is enough in the industry and that the industry can treat their customers like they want).

I complained to the Commissioner for Complaints for Telecommunication Services (CCTS). This organization is really just a puppet of the Cell phone Companies and has no power or substance. Rogers Customer Service phoned me back but they were rude and completely unresponsive to my complaint. In effect the man said that Rogers was a big company and never wrong and if I wanted phone service I had to pay what was billed. Furthermore Rogers never had any customer complaints. Really! Why is there over 3000 that's right thousand complaints that I found in less than 2 minutes here on the consumer complaint web sites

The last straw was that In June I received a cal from a Collection Agency that Rogers had assigned my account to. The last invoice I received was in on April 15, 2008. I never received any warning or overdue notice.

I have, now that my contract is over changed Wireless providers. Although not perfect, Telus at least listens and I get my invoices on time. Oh, by the way my cell phone cost is now less that half of what it was with Rogers, certainly a bonus. I want to add that my issue was never about not paying my bill, I always paid it , and in full, but like any business I was not going to pay unless invoiced and I had a detailed bill to see my charges, not too much to ask.

I urge anyone reading this who has had similar service from Rogers, and I have talked to litterly dozens of my own contacts here in Nova Scotia who are exaspirated the same as me with Rogers billing and customer service to complain, flood this web site and everywhere else possible. Tell your friends, others and especially those thinking about getting any type of services from Rogers about what they have to look forward to and how Rogers abuses their customers. Tell them how Rogers uses unlawful if not unethical billing practices to con their customers of of extra overdue and connection charges. Lets put Rogers OUT OF BUSINESS. How can a company who treats their customer base so shamefully even exist. .. because there is NO COMPETITION HERE IN CANADA. I urge everyone who is reading this and has a problem with Rogers to complain bitterly, write the complaints here so others who are thinking about Rogers service get the message to no NEVER SIGN UP with this company. Then I urge everyone to tell, tell , tell others about these problems so that others have the information too. .. SIGNED A VERY ANGERY ROGERS (FORMER) CUSTOMER.

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I,m sick of Rogers,Really don't know what to do with these hwy robers.

I switch to fido,same problem,and i found out that they are the same company.

my contract is $100 a month,after paying over $4000 alone this year,they are asking for $970 for past month and half.that is it,I had it no more,I don;t care what collection company will contact me or how they will destroy my credit,I HAD IT WITH ROGERS.

I like to know what can i do or where to go so I can put stop to this.I HAD IT WITH ROGERS

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I, too, am so frustrated and angry with Rogers Wireless that I'm looking at registering complaints with any venue I can find.

I bought an iPhone this summer, and so, of course, was limited to the carrier I could sign up with.

After receiving my first bill I had an address change to register. I also thought I'd arrange direct billing, and so, thought it most expeditious to simply drop off the payment and the paperwork at the Rogers Wireless store at which I'd purchased my phone. I'd noticed that they had a bill payment box there and thought that things would be processed most efficiently that way. That is where my trouble began.

About 3 weeks later, I was surprised to be contacted by Rogers Accounts Receivable, wondering where their payment was. I explained that I'd dropped it off at the store, and was told that it takes about 10 business days to process bill payments dropped off at the Wireless stores. Curiously, it takes 24 hours if you pay at a Rogers Video store. Of course, that makes perfect sense!

I was then contacted the next week by Rogers, wondering where my payment was. Same story explained.

I was contacted another week later by a Customer Service rep, asking how I was enjoying my Rogers experience. I relayed my story, and was met with a suggestion that I should REPAY the bill, and then watch for the first payment on my bank account.

About 6 weeks after I'd submitted my payment, I saw the deduction on my bank account. I thought things were worked out. WRONG!!!!

I was contacted, again, by Rogers Accounts Receivable, saying that there was an outstanding amount on my account. As I had arranged for direct billing, I was again flummoxed. The Customer Service rep. even went to her supervisor to ask why they were contacting me. She came back with the story that it takes 2 MONTHS to process a direct billing request and that I should make the payment at a Rogers Video store ASAP.

I am so amazed at the audacity of this company in denying its incredible accounting inefficiency while pursuing its customers so zealously.

I am pursuing every avenue I can think of in publicizing this company's bizarre business practices.