FW: Car Repair Complaint (RO #62863)

Addie/Walter,

Please arrange the schedule to fix the door handle problem which is part of

your services that you collected amounting to $1,000 personal check no.1473

dated 7/08/08 as payment to Pride Auto Body and only $116.79 paid by the AIG

insurance. Upon payment to your office, walter noted to the receipt,

requesting me to comeback in order to finish the door handle problem for few

days since you still waiting for the parts. You call the following days to

repair the door handle since you received the parts and fixed but still the

problem is there in the following day. This is a dispute since you stated

that this is not a part of your services. Therefore:To avoid further

complaint to the bureau and post my complaints for public view, you are

kindly requested to arrange to complete the repair asap. Thank you.

Regards,

Nick Casile

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Tuesday, July 22, 2008 2:06 PM

To: Addie Silva

Subject: RE: RO #62863

Addie,

Further to our previous discussion with Walter the part which are not part

of the loss is the noise of sliding glass window. My problem right now is

the door handle that is very hard to open, but before is not function to

closed.

Nick

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Tuesday, July 22, 2008 11:49 AM

To: Nick Casile

Subject: RE: RO #62863

The door is hard to open due to a part that it needs and per the

Adjuster at AIG they stated this was not part of the loss. Let me speak

with Walter and find out if he knows anything else that I don't.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Tuesday, July 22, 2008 11:42 AM

To: Addie Silva

Subject: RE: RO #62863

Addie,

Your shop fixed the door handle last July 10, 2008 but still hard to

open.

Nick

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Tuesday, July 22, 2008 11:01 AM

To: Nick Casile

Subject: RE: RO #62863

Hi Nick:

I thought this has already been addressed.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Tuesday, July 22, 2008 10:37 AM

To: Addie Silva

Subject: FW: RO #62863

Subject: RE: RO #62863

Addie/Walter,

Please arrange for the schedule of repair regarding the driver door

which

you repaired dated 6/26/08 since it is very hard to open. Your immediate

response is

highly appreciated. Thank you.

Regards,

Nick Casile

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Wednesday, July 09, 2008 3:26 PM

To: Addie Silva

Cc: Email User; Email User; Email User

Subject: RE: RO #62863

Addie,

I will come early at 9:00 am tomorrow. Thank you.

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Wednesday, July 09, 2008 3:10 PM

To: Nick Casile

Subject: RE: RO #62863

Hi Nick,

I was advised that we just received the part but I will need you to come

in much earlier than 4:00, can you come in tomorrow early?

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Wednesday, July 09, 2008 3:07 PM

To: Addie Silva

Subject: RE: RO #62863

Addie/Walter,

Please to inform your office that you released the vehicle undone and

collect the full payment dated 7/08/2008 and promise to call and

complete

today 7/09/2008, therefore; I would like to follow-up the status that

you

noted to finish the repair asap to avoid further complaint to the bureau

of

automobile regarding your services. Thank you.

Regards,

Nick

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Thursday, July 03, 2008 7:46 AM

To: Nick Casile

Subject: RE: RO #62863

Importance: High

Nick:

Good Morning we are still trying hard to have veh done at the end of the

day for you. I have been trying to get a hold of the inside adjuster to

get confirmation on the amount of $116.79 due after your deductable. If

vehicle is done and she does not call me back I will need to collect

that amount from you.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Thursday, July 03, 2008 7:29 AM

To: Addie Silva

Subject: RE: RO #62863

Addie,

Good morning, further to vehicle repair dated 6/27/08, please arrange to

release today 7/03/2008. Your immediate response is highly appreciated.

Thank you.

Best Regards,

Nick Casile

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Wednesday, July 02, 2008 3:09 PM

To: Nick Casile

Subject: RE: RO #62863

Thank you I will call her right now.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Wednesday, July 02, 2008 3:05 PM

To: Addie Silva

Subject: RE: RO #62863

Addie,

Adjuster name: Teresa Gardner tel. 888-244-6163 ext.49852 ref. AIG claim

#0800256665.

For info. Thank you.

Best Regards,

Nick Casile

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Wednesday, July 02, 2008 2:47 PM

To: Nick Casile

Subject: RE: RO #62863

Importance: High

Nick:

I have a question by any chance do you have the direct # for the inside

adjuster at AIG, I need to call her to check if the payment will be

issued to Pride or to you before I release veh when done.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Wednesday, July 02, 2008 10:19 AM

To: Addie Silva

Subject: RE: RO #62863

Thank you for your quick response.

Subject: RE: RO #62863

Dear Nick,

Good Morning the vehicle is being worked on right now, we received 4

parts of the 5. We are still waiting on the left belt weather strip

molding this is a very important part. So I am still trying to get this

veh done for you tomorrow.

Thank you,

Addie

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Wednesday, July 02, 2008 8:45 AM

To: Addie Silva

Subject: RE: RO #62863

Dear Addie,

Good morning, please to follow-up the status of my honda oddysey repair

completion tomorrow 7/03/08. Thank you.

Regards,

Nick Casile

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Monday, June 30, 2008 11:35 AM

To: Nick Casile

Subject: RE: RO #62863

Hi Nick,

My parts department called Honda to check when we would get the parts

they have advised us tomorrow. I will let you know if they come in

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Monday, June 30, 2008 11:26 AM

To: Addie Silva

Subject: RE: RO #62863

Addie,

Received your email and hoping good news on repair done end of the day

thursday 7/03/08. Thank you and God blessed.

Nick

-----Original Message-----

From: Addie Silva [mailto:Email User]

Sent: Monday, June 30, 2008 11:08 AM

To: Nick Casile

Subject: RE: RO #62863

Hi Mr. Casile,

I have received your fax back with the authorization to order parts and

get started with the repair, we have placed the parts order and hope

that parts come in ASAP, I will check if I can have this repair done end

of the day Thursday and let you know.

Thank you,

Addie Silva

-----Original Message-----

From: Nick Casile [mailto:Email User]

Sent: Monday, June 30, 2008 10:41 AM

To: Addie Silva

Subject: FW: RO #62863

Dear Addie,

With ref. to repair schedule and further to tel.discussion dated 6-26-08

that 5 working days completion for the repair and will received

estimates of repairs by friday 6-27-08 to sign in order to proceed the

repairs. However; the estimates only received today 6-30-08 and as per

schedule to finish before July 04, 2008 (holiday)is not possible.

Therefore; I am appealing to your office and requesting to arrange

completion repair before July 04, 2008 holiday. Hoping for your kind

consideration and your early response is highly appreciated. Thank you.

Best regards,

Nicanor Casile

-----Original Message-----

From: Email User [mailto:Email User]

Sent: Monday, June 30, 2008 10:15 AM

To: Nick Casile

Subject: RO #62863

Scanned from toshiba.

Date: 06/30/2008 09:15

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