Charter Communications Screws Up

On July 18th 2008, Charter was expected to install a Business Class internet connection line. On that date, the technician arrived at 8 oclock and began work installing a coax cable to my office. For the next 4 1/2 hours I was in my office waiting for the guy to finish and then kicked him out since it was taking so long. During that time, the company was having a cookout and no one was available to provision the connection. Apparently they were able to find someone but they did not know what to do, in the end, the cable modem was on the internet unprotected so long that it got hacked and charter was no longer able to work with it.

For the last 4 days I have been trying to get a hold of someone at charter to explain to me what happened. Time and time again I was told to wait for a call, the only call i got was a call saying they would call. Now it is 4 days later and no cable internet service, no idea what is going on and no one at customer service wants to talk to me about it.