Allstate Motor Club is NOT worth the money they charge

July 24, 2008

Yesterday I called Allstate Motor Club to get my car towed.? Why I continue to do business with Allstate is beyond me.? They have been more unreliable, than they have reliable.

I was told by the representative that it would take TWO HOURS for a tow truck to tow my car.? Why I don't know.? When I told the representative that I could wait two hours she told me I didn't have to stay in my car, just leave the key in it.? That is one of the dumbest things I have ever heard.? I have tools in my car, a car radio and other valuable things.? Leaving my keys in my car is like saying, "Take whatever you want, I don't care."

For the second time in a year, I was left with leaving my car and trying once again today to see if I can get it towed threw Allstate.? If not, I will find someone else to tow it, pay for it, turn the claim into Allstate and then cancel what's left of my membership.? There has to be a more reliable towing service available somewhere but Allstate Motor Club isn't it.

I was given a discount off the regular price of the Club plan because I complained last year after having to abandon my car at a super market because after TWO hours in HOT weather and promise after promise that someone would be coming to tow my car in half an hour, I left the car and got a ride home.? Oh, I shoudn't forget how I was conveniently disconnected more than once and also put on hold over and over again even after telling them that I was on my CELL PHONE and my cell phone was going to die from trying to get service from Allstate.

Their excuse in the end for such poor service was that they were "updating" their system.? What exactly that meant, I don't know, but I guess I was suppose to wait in my car in over 90 degree weather for a tow truck that in the end was never going to arrive.

The next morning I called Allstate and made arrangements to have the car towed while still home.? I was not about to drive all the way to the super market and wait for nothing.? This time I told them I would be at the car when the tow truck was suppose to arrive and it had better be there.? Fortunately, it was.

Allstate gave me a discount, but their service still stinks.? After all the years of doing business with them I am finding I am going to have to start carrying emergency cash and rely on myself to get a tow when I break down.

Allstate Motor Club is nothing but a big waste of money.

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STAY AWAY FROM ALLSTATE MOTOR CLUB!

I TOTALLY AGREE! I called for a tow and was told my account was suspended, I used all my tows up! What a lie!

I'm crippled, was in near 100 degree weather broke down on the side of the road. I was on the phone with them for close to 1 hour being transferred to 5 different agents, who kept telling me the same thing!

According the the Allstate Motor Club contract I have with them I'm allowed THREE TOWS. I knew I'd used ONLY 2 of the tows for other family members and I had 1 left.

I ended up getting extremely sick from "Heat Exhaustion" (live in Florida) My son arrived on the scene, got on the phone with Allstate and DEMANDED they name & date the "so called" 3 tows. THEY COULDN'T! They could only acknowledge 2 actual recorded & dated tows!

So they had to come & tow my vehicle. My son was furious they'd done this to me & was extremely upset at how upset & sick I got from this incident with them!

STAY AWAY FROM ALLSTATE MOTOR CLUB!

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First let me say that i am a tow truck operator and while your situation sounds bad realy it is the norm. with most motor clubs but not because of the motor clubs it is because of the tow operators that contract for them theay take the contract for a price that theay will not work for and then when the motor club calls the tower theay give an ETA that sucks or say theay don't have a truck avaiable but theay do this just enough to not loose the contract all in an attempt to get you upset at the motor club so you will stop using them and start calling the tower directly even though there are towers that would take these contracts and service them without delay or excuses the bad ones keep them tied up all just to make it to much of a hassle for you to deal with the motor clubs should the motor clubs pay more yes but as a tower when you accept these contracts at a set price you should service them as though your own mother were calling for a tow

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I worked for the company and I can answer most of your questions here.

First a two hour ETA is common during nights and Rush Hour or if you live in a small town. Before an Allstate ERS Rep accepts a two hour ETA he or she must SEARCH THE ENTIRE SURROUNDING AREA to see if someone else could come out sooner.

We'd literally search 90 miles out sometimes too see if someone could come to you. If you can't wait, hey thats your fault for being impatient. Know that other people are being towed and regardless who your with someone is not going to come straight to you.

However keep in mind, sometimes towers will lie to allstate and tell them they have no one ava or give them a long ETA because Allstate doesn't pay them that well to do the job.

Let's face it, gas has gone up and they have contracted rates for some companies to be towed 2.50 a mile plus five free miles.

So if you were one of the many people who bought a crappy plan from the Allstate Insurance Company and that you pay pennies for to add on the towing coverage which covers you for 50.00 don't be suprised if that doesn't get you far but note once you go over, it then switches to that towers own rates which can be six or seven dollars a mile.

So a tower will literally come out to you faster or tell you yes when they lied to us because your going to be paying more and out of your pocket. They get their money from the motor clubs every couple of months or so depending on the jobs they did.

Also many people do leave the keys with the vechile and if your impatient and don't want to wait and think your the King of England then leaving your keys might be an option. Note, you cannot get your car towed without your keys or your car will have serious damage.

No matter who you go with, they still have to call the same towers, and same people in your area. If you go to someone else and they have to call out then yeah you'll deal with the same thing. No matter WHO YOU GO TOO.

Also the Motor Club Rep cannot hang up with you. He or she will get fired, they are all monitered every week so yeah everything they do is mointered.

And believe me, the reps don't like staying on the line for an half hour or more when the guy on the other end is being a complete jerk.

Oh you don't like to be put on hold for long times, what do you think they are doing when they put you on hold? Finding you service! Did you know each and every minute we are on the phone with you, our call time goes up?

Do you know what this means? This hurts our performance and if we stay on a call long enough that affects everything and people can be fired if there average call is 8 minutes longer or more.

Also, the Motor Clubs keeps you on hold for another reason and does not want to disconnect with you. It's called ACW (Average Call Waiting) that means it makes them look like the are not on a call and doing nothing and each and every minute they are in ACW that can affect their performance and maybe get them fired.

Also you should always have cash or credit on hand. Depending on where you are at, your state or what not there may be laws where the motor club cannot tow from a certain location. Such as the Turn Pike or Thruways in New York and New Jeresy and this is mainly because those state and local goverments use that to make more money by you using their services.

What you need sir is patience, and you need to understand there are others waiting just like you and understand those reps you spoke to well you were on hold and each time you called where doing their best to find you service. Remember each call they do they are mointered and graded weekly so they are doing what they are trained but having you on the line being an asshole doesn't help when all they are trying to do is help you!