WHIRLPOOL CORPORATION - KITCHENAID DD. REFRIGERATOR

Posted on Wednesday, July 23rd, 2008 at 10:39am CDT by 0f47138d

Product: KSC25FTMS02

Company: WHIRLPOOL CORPORATION

Location: 200 NORTH M-63
BENTON HARBOR, MI, 49022-2962, US

Category: Other

I have tried numerous times to resolve a problem with the icemaker making ice that is one complete blob. The company line is that when you open the freezer

air gets in and causes the ice to clump.I have owned numerous double door refrigerators and NEVER had this problem before. There may be marginal clumping but NOT like this.

the KITCHENAID solution seems to be -DON'T OPEN UP THE FREEZER. THIS IS NOT AN OPTION. THE CONSUMER SHOULD NOT BE DOING THE QUALITY CONTROL FOR THE COMPANY.THIS IS UNACCEPTABLE.Last week we entertained and my wife had to buy store bought ice. What is the purpose of an icemaker if it doesn't function as it should? THIS SEEMS TO BE A DESIGN ISSUE OR MALFUNCTION and nobody seems to care to resolve it.


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