Sears - Sears warranted air conditioning out of service since 5/10/2008; house 100 degrees

Posted on Monday, July 21st, 2008 at 12:01pm CDT by cea3af5b

Product: Sears central home air conditioning

Company: Sears

Location: Mr. Aylwin Lewis CEO Sears Holdings Corporation 3333 Beverly Road
Hoffman Estates, IL, 60179, US


Category: Other

My air conditioner was reported out of service on May 10. It is under warranty. Since then, Sears has sent 3 people to my home who didn't know why they were there and no equipment to do the job needed. We have finally made enough progress to get it replaced and all we are waiting for is someone at Sears to say "OK." They are taking another 2 weeks to give the contractor permission to replace the unit. Meanwhile it is 100 degrees in my house and my pets are DYING from the heat. Meanwhile, April, Jeannie, and Erica in "HVAC advocates" are rude, dismissive, hang up, transfer me to wrong numbers, and refuse to refer me to their supervisors to report their incompetence and rudeness.


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