Darcars Services Agreement

On Thursday July 17, 2008, I took my Linclon Mark LT Pickup to Darcars

Linclon Mercury for its 30,000 miles service. When I left the Truck on

Wednesday evening I left instructions for what I wanted to have service

which was a 30,000 Mile Maintence, along with an recall #08S05. After

receiving my truck back, I was still hearing a rattle in drivers side

front wheel. The day I picked up the truck from the service department,

the mechanic and I drove the truck but at that time the mechanic did

not hear the sound in the front wheel but said if I still hear the

rattle, to bring the truck back and further testing would be done. I

scheduled to take the truck back on Tuesday July 22nd and I was

explaining to the service Manager Erine Payne about the problem I have

experience with the truck since I was serviced on Thursday and he would

not acknowledge what I was saying to him about the service of the

truck.

I question the integrity of the technicans as it relates to honoring

the service agreemenet for Lincoln vechicals. The service that is being

provided it not honest and truthful. In the past I have taken my Truck

to have repairs made, and although it was indicated on the servce

order, it was not done such task was when I spilled hot chocolate on my

gages, I was charged $160.00 plus to have it cleaned and discoverd that

it was not cleaned after taking the truck to another mechanic. If

simple task such as toping off fluids which is stated in the work order

is not being done, then this calls in to question the integrity of the

service of Lincoln Darcars. I have will not return my vechicle to

Lincoln Darcars for any future service. As I no longer know, I can not

trust Darcars to honor ther service agreements with their customers. I

will not recommend Darcars to anyone I know.