Verizon Deceptive Pratices

Opened a verizon family plan account with 5 phones a about 3 years ago, which came to $230.00 a month, with no problems up to now. Talked to thier sales department in April about switching 2 of the phones to thier new unlimited plan. The sales rep stated that the bill would stay approximately the same per month and reassured us of this serveral times. The first month they billed us $600.00. We contested the bill with verizon to no avail and by the time we finally got to someone who claimed to be a manager in July, we where told that the account was closed, the total bill would be $1900.00 and it would cost us an additional $1,00.00 deposit to turn the phones back on. You probably don't have to have much imagination to guess at what our reply was. DO NOT trust anything a verizon rep says, claims or promises, it will be deceptive, a lie or at the very least, wrong. What's worse is no matter what the case, they will not work with you, negotiate, understand, care, or admit to anything. When it comes down to it, they're right, your wrong!

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You are not the only one that was misrepresented. I just traded my phone in and it does not work. I live in a rural area in N.C. and my daughter got my phone in Va. Beach. I was promised if it would not work here they would send me a replacement. Now they will not do it. It is a 2 1/2 hour drive for me to take it back, and with the cost of gas I cannot afford to drive up there to take care of it. I have to go up the first week in Aug. but it must be returned in July. I would like to post this complaint with twitter, but cannot figure out how. If you can help me please do