Non-responsiveness on Emergency AC call

On Friday, July 18, at 5:17PM I called in an emergency request for service on my AC. dispatch number 134478362. I was told that Bailey's Appliance, in

Augusta Ga would contact me - promptly -

by Mary.

As of July 19, at 1:37 PM - still no contact. I spoke with Lachoya, who assured me that she would call them and tthat she would call me back.

It is now 6: 25 - on Sunday, July 20th!

No one has called me yet! I worked for

ServiceMaster for over 13 years and they prided themselves on SERVICE !

I clearly stated in conversations with both Mary and Lachoya that I had a serious heart condition and needed eemergency repair - because of mid-90 degree temps here. Nothing !

Apparently- in your training of

customer service reps - you have neglected to tell them

that they need to "take ownership" of resolving issues like this !!!!!

The operative word here is "resolving":

evidently missing from your vocabulary.

Expectantly,

E.Lyons

Is anyone in MANAGEMENT listening ?