false implication of services with vip club

was told upon pruchase of new buick that i would recieve oil and filter changes for $19.95 plus my car would be washed after each service. I got my first service yesterday, 07/17/08. The car was not washed and I was told they had never heard of such a thing. I know this seems petty, but I being a man of my word merely expect the same. Richard D. Withers