Twister Group: Horrible experience

This company sent me a damaged item and refused to take it back. They said I had to go to the manufacturer for warranty assistance. Furthermore, they made ridiculous threats about "blacklisting" me and were obnoxious to deal with. Protect yourself - stay away from the Twister Group!!

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I had the exact same thing happen. They threatened me! This place is cheap, but they have no return policy, even though the website says that they do. The group, as best as I can tell, is one guy who runs this business out of his garage. He is just processing orders and he has no return options, and he is rude as hell.

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I had a similar experience.

They were doing a bait'n'switch scam by putting the name of a superior product in the description of an item so that people doing google searches for the superior product would get a hit and buy the inferior product. It was no accident; after this was pointed out and even reported to ebay, they continued doing it for months.

I got my money back via a complaint to paypal. They asked me to retract my reviews and I asked which and said I wouldn't lie. They turned over an amount equal to the printer plus a $40 restocking fee, plus shipping to a credit agency.

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I ordered a PA system that was defective. The Twister Group's own website spells out their return policy as: NOT REFUNDABLE ITEMS:

* Shipping cost, wire transfer fees, customs and brokerage costs.

I received a return authorization number with instructions that included paying for shipment of the returned product. I haven't shipped the item back yet, but I gave the Twister Group a poor review at the Google Checkout site for this policy. Then I received this email from The Twister Group:

"Thanks for your order with The Twister Group.

We usually do not charge for shipping replacement. But since you decide to bash us in your feedback, we?ll do exactly as you stated: you will have to pay for return shipping.

Unless, of course, that feedback is removed. As it is not our fault that factory sealed item happened to be defective.

Sincerely,

Customer Support

The Twister Group

support AT thetwistergroup.com"

Is that a threat? Is that how The Twister Group does business? Do not buy anything from The Twister Group. This is how they treat customers and resolve problems. There are far too many vendors online to waste time and money with these clowns. Unfortunately I can't "remove" the feedback I already gave. I tried, not to have these thugs remove their threat of charging me for return shipping, but because I wanted to add this remarkable chapter to the review. You have been warned.