airtel mismanagment ( cheating ) and unproffesional service

Dear sir

I would like to draw my felow friends who are using air tel services ,

i bought prepaid card in mulund and got it activated ,

however when i send message to indonesia ( abroad ) each sms it got

deducted rs 5.00 for sms even though that message

is stil showing pending in my mobile also i checked with my friends to

whom i send sevral messages they never received

any sms from me .

i went to their mulund branch and contacted concerned officer she was

polite enough to handle my complaint and in front

of her i sent out sms ( upon her request ) and sms report showing

pending and still kept on cutting rs 5.00 from my balance

she promised me to resolve this mater in 3 working days but til today

it never happened , besides that for getting my

unsent sms money refund she is helpless to do any thing even though

she acknowledge this is fault at their part .

what kind of unproffesional service given by airtel .

please convey this message to all users of airtel as well other

operator services users also .

Best regards nanik