Horrible Whirlpool Washine Machines

I had bought a Whirlpool Sensation EX fully automatic washing machine an year back. Ever since I bought this maching, we have been having problems with the machine. The service call center gives commitment that the service personnel will visit in a day, but no one visits even after 5 days. Recently we had an issue and after repeated complaints a service personnel came after 7 days of complait. He repaired something after which there was some smoke that came out of the machine and got completely burnt!!!. We are covered under AMC, and no one from the company is responding to our calls to repair/replace the same. We are thoroughly disgusted with their support and are planning to go to the consumer court to take action against them.