Ace Rebate Processing

I submitted a rebate claim online to E-Rebates and received an e-mail verifying that my claim was received. Three weeks later I received a card by mail with this information: 'Unfortunately we could not honor your request due to the following reason(s): 'there are no valid rewards or there is a $0 check reward; exceeds limit'.

I wrote a letter to the address provided on this card: Ace Rebate Processing Center, Resubmissions Dept. 07-79703, P.O. Box 028516, Miami, FL 33102-8516.

The 800 number is the same; I was on hold for an unreasonable amount of time and did not get to speak with a person.

I resubmitted for the rebate offer and provided a copy of the sales receipt, a copy of the mail-in form, the MFR number and the ACE SKU number as requested. They also wanted the card back that they sent me.

Four weeks later I received a second card. This time they claimed not to have the SKU and requested the original sale receipt. I made photocopies and sent the original sale receipt and circled the SKU number with a bright colored pen and included their card again. Three weeks later I received a third card, identical to the second. I took all my photocopies to an ACE Hardware store and asked if and what I am doing wrong. They checked the SKU number and found no reason for rejection. I then requested that the store manager call the processing center to resolve this dispute.

I received the rebate check 2 weeks later, but:

I will no longer shop at ACE Hardware.

I will avoid to buy products from the manufacturer that offered the rabate.

I will re-post this complaint on other sites.

Comment On This

I have had the same trouble several times. I personally know the store owner and he could not explain what was going on. They find enough reasons to deny your rebate that you finally give up. Even though they are very close to my house I will travel the extra miles to go elsewhere ( Lowes)

Comment On This

Of the 5 legit reasons to deny my $10 rebate, Ace came up with a 6th: "Ace SKU not found." Am I supposed to go to their store to look up their SKU for them? And I received the "denial card" 2/9 with a deadline of 2/10 to be delivered back to FL! Call 800-477-4137 and speak to a supervisor to get results. Poor customer service.