Sears - Lack of service

Posted on Thursday, July 10th, 2008 at 3:36pm CDT by a11658ab

Product: Refrigerator/Frigerda

Company: Sears

Location: 3333 Beverly Road
Hoffman Estates, IL, 60179, US

URL: http://www.sears.com/

Category: Other

I have rental property located at 925 5th St. SE Wash. DC 20003. Service was scheduled for July 10 between 8 AM and 12 noon. At about 11:50 a service rep called Mrs. Green who has the key and told her that the technican had a meeting and she didnot know when he would get there. Mrs. Green put the rep. on hold and called me and I told Mrs. Green to give her my cell # and I was on my way to the property. Mrs. Green had an appointment at 1:30 Pm and had to leave. Before Mrs. Green got back to the phone the service rep. had hang up the phone. Mrs. Green immediately called me and I called the service # at 12:15 PM and talked to a Ricardo and gave him the cell #. I waited until 2:10 and called back and talked to a Diana. Diana said that the customer was not at home and I had to reschedule. She had no record of a call to Ricardo at 12:15. No did she have a record of my cell #. When I ask to speak to a supervisor, she hung up. I went home and called Customer relations and talked to Mark at 3:45 PM. Mark informed me that Sears did not have a tech to send to the address. This is not the first time this has happened to me when I have tried to schedule an appointment for repair. I live about 30 miles from the property. It was a waste of my time and gas today. Had I been informed that there was no tech available, I would have been upset but my time and gas would not have been wasted.


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