Boycott Priceline.com

Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency. Priceline admitted to their mistake of connecting me with a company that does not allow rentals when using a debit card. You think to yourself, "Simple enough. Please return my money to my debit card and I will work with the company next door, who WILL take my debit card. WRONG!! Priceline STILL HAS MY $350 and refuses to give it back in a timely manner. I'm told I may have to wait 10 days to 2 weeks while Priceline verifies that I did NOT pick up the car. Umm, won't a quick phone call take care of this? In this economy, if you're renting a car for that amount of money, then the other money you have is budgeted for your *** gas! I did NOT have enough to do another 2-week rental and to put gas in the car while Priceline holds the money hostage! Tomorrow makes 10 days and I still don't have the money back on my card! I understand that companies have policies, but companies should also consider the HUMAN FACTOR in their business. People need their money! Having a policy that basically allows a company to keep a customer's money when the company has made an error is absurd. I did everything right by noting that I would be using a debit card as I bid on my car at Priceline; yet, I have to pay for the company's error. I could understand if they kept the money a day or two while they made sure we did not actually rent the car, but TWO WEEKS!!!!!! Join me in sending a message. Boycott Priceline.com!

Stacey

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Priceline is ridiculous. I had been a user of priceline for years, but now, will never use them again. I booked a trip with my boyfriend. He had to change his departure date and city, but asked for his return not to be adjusted. The priceline agent took it upon herself to change his entire ticket. We were charged $150 for this change. When we saw the error, we called and asked them to correct it. They claimed that they made no error and that the return flight was not available. They continue to say it was not an error on their part, but would be happy to change it for another $150.

Priceline not only ruined our trip, but ooffers no apologies. They lack any customer service, and will not admit fault for anything. They claim to backup their side with the recordings of the phonecall, but will not share that information with you. I will never use Priceline again! There are way to many other discount airline websites, that I do not have to put up with being treated poorly!