AT&T Dry Loop DSL non performance

AT&T has failed three times to live up to a dry loop DSL install to a qualified address by the activation date of July 8th. On July 8th, I spoke with 8 AT&T call center reps who could only tell me that the order was pending. I was told that I would get a return call by 5 PM. Suzzane returned my call the next day July 9 from the Dublin CA facilty and promised that the service would be on by end of day July 9th. As of July 10 I still do not have service. In every interaction that I've made with customer service and the provisioning the blame is place on the fact this is a dry loop account. If I ordered a phone service bundle I would not have this problem. My complaint is that AT&T is making it intentionally difficult for customers to obtain non bundled services by offering poor customer service. I spoke to Isabel who offered to cancel service prior to speaking with a supervisor. One example of horendous customer service is Sylvia agent id (SL1793). She would not let me speak with a supervisor. She was unhelpful and could only repeat that service was to activate on July 10th. Today a DSL technician came on premises and could not activate the DSL line. There has been such a lack of customer care that it leads me to believe that AT&T has no interest in providing stand alone DSL dry loop service which it has been forced to offer as a result of its mergers. My expectation is the have service installed immediately as promised.

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Without boring everyone with another similar war story about trying to change my ATT service to "dry loop," my experience in the past few days is virtually a duplicate of the "original complaint" above. In fact, I think I spoke with some of the same ATT identified above. Bottom line: (1) ATT lied to me about interrupting my dsl service. They not only shut off the land line, they disconnected the DSL. (2) ATT lied that my service would be restored by 8:00 p.m. the following day. It was never restored. (3) ATT lied that they could not send a message to their technical department to call me back the next day, rather than me spending another four hours on the phone with these incompetent liars.

The last call I made to ATT was to cancel ALL SERVICE with them. Incidentally, they failed to notify their service technician who called to say he was on his way to my house to fix the problem, an arrangement by ATT that was never communicated to us!

Finally, I gave a detailed report of ATT's lying, incompetency, and deliberate stonewalling on this service change to my U.S. Senator's office.

ATT obviously considers itself "too big to fail," so it treats customers this way. When will these people learn??

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I am currently experiencing this exact problem in an attempt to cancel my AT&T land line, yet retain my AT&T DSL service as a stand alone.

I was promised "no change" in my DSL service upon the quoted activation date of June 18, 2009.

On that date, I lost all service. As of today (June 22) I am still without DSL.

AT&T customer service is an absolute joke.

I am anxious to see what happens today!

At this point, I have been forced to use over 250 minutes from my cellular account (Sprint) in my attempts to resolve this issue.

Chris

Kansas City, Kansas