Aer Lingus - Where is my luggage?

Posted on Wednesday, January 9th, 2008 at 8:19pm CST by 6750daba

Product: Baggage Service

Company: Aer Lingus

Location: IE

URL: http://www.aerlingus.com

Category: Other

The baggage department staff continually repeated to us that they were doing everything possible to retrieve our luggage. 2 and a half weeks later they still don't know where one of the bags is. The first bag turned up in an Aer Lingus van while one of the staff members was telling me they still didn't know where the bags where on the phone. It's been 2 and a half weeks since we landed from our trip to South Africa and one of the bags is still missing. 3 days ago I asked a family member living in SA to go to the airport for me. It was a 3 hour round trip for him but he found my bag in 10 minutes! He then booked it on the next KLM flight to Dublin. Today Aer Lingus still can't tell me where my bag is. I think this is a global problem though, there is nothing in place for airports to retrieve luggage that has lost it's label, in our case this was because they were both opened at JHB airport and things were stolen, please see seperate main complain on South African Airways.


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