Verizon DSL - the height of incompetence

DSL service was installed at my new home on December 21, I set it up on December 26. It worked fine. Between December 26 and Jan 4, I changed the phone service dialing plans but specifically asked that the DSL be left intact. Apparently when the change order was submitted re the phone service calling plan, it caused the DSL service to be disconnected in error. Since then I've been on the phone with at least ten different Verizon people, to discover that I have to submit a request to disconnect, wait for it to go through (3-5 days) and then call back to request new service. No one person at Verizon is able to take responsibility for the problem resolution, it's generally a circus of errors. I am amazed by the incompetence, cannot believe that this is how they treat a customer, and also stunned by the excess costs that Verizon incurs in this process. If I had a DSL option other than Verizon, I'd immediately go for it. I'm glad I'm not a shareholder in Verizon, I would worry a lot about their market position if this is how they handle customers, and even more concerned about their cost structure.