Chase Bank, not enough Security in more ways then one.

I have been with Chase for over a year and in the start it was great, no complaints. I lived in New Orleans and due to my work schedule I would deposit most of my deposits through the ATM after hours.

I moved to Utah and hell has been unleashed. First of all a company posted an UNAUTHORIZED charge on my account about 2 months ago, which Chase did nothing about when I called to dispute. Second the same company which I had requested be blocked and was told they were, was allowed to post another false charge to my account. I called and was told this time that they CAN'T block anyone from using my debit card and the only way to solve this problem was to get a new account and debit card. This seems extremely inconvenient and lacking in security for the customer...Me.

I agreed to all of this because what choice do I have?

I then check my account today and wow this is the icing on the cake, I had done a Deposit at an ATM after hours in Taylorsville ( my boyfriend was there who saw me count the money TWICE), I filled out the form and placed MY account number with the deposit that was part cash and part check. I think great it's all in there, I go to check and there is a pending deposit that says the amount I deposited, this is last week by the way, I checked it a few days later and 175.00 was missing in the total amount....I'm curious but can't quite figure it out because the total amount has been deposited and it doesn't add up. I check it again today and see that it was deposited for sure (not pending) and right after that it says 100 dollar cash adjustment....I call on this, as I am furious, to no avail. Here is the deal they can steal your money and you are screwed and they know it. The man I ended up speaking with in Disputes told me he would not place a dispute as it was counted by a teller. He tells me I have to file a police report if I want anything done about it. I said don't you have cameras, anything to prove that they did not steal my money because I know how much I deposited and 100 dollars is missing. He was extremely rude, would not give me any number/address/e-mail etc to contact a higher Manager and was done at that point.

This is shocking, the fact is

A: Somehow a company I did NOT authorize is being allowed to take money out of my account, a company I have let them know is NOT authorized to do this. Due to the situation I am led to believe that an employee has been the one using my account. (See Below)

B: They steal money deposited into the ATM and are allowed to do so with no way for you to dispute it other then filing a police report.

In short bank with someone else, these guys are thiefs and have no protection for you, the CUSTOMER!!!!