Best Buy #302

I purchased a Gateway MX6956 computer on 11/28/2006 from

Best Buy #302 Skokie,ILL. The unit worked without any problems until

August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power

up. However, the same PCMCIA card as well as the Sprint Mobile

Broadband service do work in my Toshiba notebook computer. I worked with

Sprint Technical Support and Gateway Technical Support and it was determined

that the computer would have to be returned to the Best Buy Store for

service. I returned the computer to the store three different times

for service. After each time I returned the computer it was out of

service for 3-4 weeks, I was then informed that the computer was ready to be

picked up and no trouble was found. However each time I returned to

the store to pick up my computer I brought the Sprint PCMCIA card with me

and had the personnel at Best Buy test the computer with the card, it

failed each time. The card will not power up which was verified by the

support staff at the Best Buy store . Each time they sent the computer

out again for service after verifying that in fact there was a problem.

Each time the computer was returned to me, the only service performed

was that the operating system was reinstalled.

After receiving no satisfaction from Best Buy I contacted Gateway. The

computer has been sent to the Gateway Service Center in LaVergne, Tn

seven different times for service of the same problem, PCMCIA card slot

will not power up. It is then returned to me as No Trouble Found, No

Failure Claim Description Provided, even though I had spoke to Gateway

Technical Support on the phone and provided a description of the problem

prior to sending the computer in. It was determined by the phone

support personnel through their troubleshooting procedures that the computer

would have to be returned for service. The telephone support personnel

had determined that the mother board would need to be replaced.

It was returned to me after the seventh time for service from Gateway

and the computer continued to fail. I called Gateway and spoke to

David, Employee GWNR107 and was told there was nothing else they could do to

resolve the problem.They do not know what is wrong and cannot repair

the computer. It was just my tough luck and I should not bother them

anymore. Needless to say I was astonished at the poor quality of service

provided by a representative of Gateway and asked to speak to a

manager. I was then connected to Tiffany who refused to provide me with an

employee ID. The conversation began very pleasantly and I was happy that

I was finally going to get this problem resolved. After I had explained

what had transpired, the tone of the conversation changed. I was

informed that in the four months since I have been attempting to get this

computer repaired that the warranty no longer covered the notebook. She

told me that I did not have an extended warranty and that there was

nothing Gateway was going to do, they are unable to determine what the

failure is and I should just forget about the problem and not bother them

anymore. End of conversation.

I believe that I have been more than patient in dealing with an

arguably incompetent organization, Gateway. I now want a complete refund of

the price I had paid in order that I may purchase a new computer of any

other brand but Gateway. This was my first Gateway computer and most

definitely will be the last. I will be able to provide documentation of

the three service tickets from Best Buy and the seven different service

tickets from Gateway, as well as sales receipts, upon request. I want

to add that I am composing this email on my Toshiba Satellite notebook

computer using the Sprint Mobile Broadband service PCMCIA card to

connect to the network. The same PCMCIA card and service that will not work

on the Gateway computer.

Damage Resulting = MONEY