expedia

I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in Beijing on Dec. 13th at 8:26 a.m. My daughter has yet to receive her ticket. She actually called and went to the post office where they told her NO SUCH CLAIM/TICKET NUMBER EXISTED AND THAT NOTHING WAS EVER SENT OR RECEIVED. I have contacted the USPS and after 5 1/2 hours of being jerked around, have filed for a international investigation. I was told it would take 60 days before I would hear anything. I called EXPEDIA and asked if they could confirm the ticket for Air China/American airlines and convert it to an E-TICKET. They refused. The only person who can use that ticket is my daughter, with her passport, her visa, her identification. Air china has confirmed that there is a s

eat, her name, etc. EXPEDIA tells me to file for a lost ticket application with air china. AIR CHINA says I must pay for a second ticket, which is really the first ticket, and then WHO?????? is going to reimburse me? I am so fed up with the run around. EXPEDIA says NOT I; Air china says NOT I...and the USPS? who knows. I need help immediately. I must do something to get my daughter home. Any help or suggestions?

Pat McGowan

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Dear Pat,

I am an independent Travel Agent. I have worked in the industry since 1992. I would strongly suggest you file that LTA (Lost Ticket Application) with Air China. After verifying that the paper tickets that were originally purchased, and that you are filling a claim for, have not been used, they will refund you that ticket. By they, I mean Air China.

In order to get your daughter back home, you will have to buy a new ticket. The bad thing about this, is that you will have to do so, at the current rate, which tends to be more expensive as the travel dates get closer to the purchase date. I would suggest you approach the airline counter, at your closest airport (first, find out if there is one there) and explain the issue, they might sell you a cheaper fare, than the standar offer.

Best Regards,

Norman

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Buy another ticket!!