DELONGHI WARRANTY IS BOGUS!!!! DO NOT BUY DELONGHI FROM ANYWHERE INCLUDING STARBUCKS!!

PURCHASED A $1500 PRODUCT BRAND NEW ONLINE WITH MFG WARRANTY.

THIS IS THE TOP OF THE LINE FULLY AUTO. ESPRESSO MACHINE I PURCHASED AS A GIFT ONLINE. WHEN WE OPENED IT, SET IT ALL UP, AND FILLED THE WATER TANK, IT HAD A LEAK IN THE SEAMS, AND THE MILK TANK HAD A CRACK IN THE HANDLE.

AS THIS WAS CLEARLY A MATTER OF DEFECTS IN MATERIALS AND/OR WORKMANSHIP, IT WAS CLEARLY A WARRANTY ISSUE, SINCE NO BOX DAMAGE, AND ITEMS WERE WELL PACKED IN NEW PACKAGING.

I CONTACTED DELONGHI'S WARRANTY DEPARTMENT AFTER 1.5 HOURS OF SPEAKING WITH EVERYONE ELSE AT DELONGHI FIRST, I FINALLY GOT THE MAGNIFICA TEAM!

I WAS TOLD THAT UNFORTUNATELY THEY DON'T HONOR THEIR WARRANTY SINCE I BOUGHT IT ONLINE. A $1500 BRAND NEW ELECTRONIC ITEM, THE WAS OPENED AND WITHIN THE FIRST 30 SECONDS THE TANK WAS FILLED FOR THE VERY FIRST TIME, IT LEAKED. I DON'T KNOW WHAT ELSE WARRANTY FOR DEFECTS AND WORKMANSHIP IS FOR.

I THEN ASKED IF THIS EXCLUSION WAS WRITTEN IN THEIR WARRANTY STATEMENT, AND WAS PUT ON HOLD FOR 5 MINUTES.

THEN WAS TOLD, NO, NOTHING WRITTEN IN THE WARRANTY THAT WOULD STATE TO ME AS A CONSUMER THAT THE PRODUCT'S WARRANTY IS NULL AND VOID IF THE PRODUCT WAS PURCHASED ONLINE.

CLEARLY THIS BOLD OF A STATEMENT SHOWS A COMPANY WITHOUT REGARD OF THEIR CONSUMERS, OR LIABILITY FOR THE SUBSTANDARD PRODUCTS THEY SELL.

I THEN TRIED TO CONTACT THE VENDOR FOR A REPLY, FOR WHICH HE STATED THAT HE ONLY SELLS THE PRODUCTS, AND SINCE I HAD BOUGHT IT MORE THAN 30 DAYS AGO(CHRISTMAS SHOPPING EARLY DECEMBER), THAT I WOULD HAVE TO USE THE MANUFACTURER'S WARRANTY. NO KIDDING IS WHAT I SAID, THOUGH THE MANUFACTURER POINTED ME BACK TO WHERE I BOUGHT IT.....

WHAT A JOKE...

I LEARNED MY LESSON!!!!

*****DO NOT BUY DELONGHI PRODUCTS*******

*****DO NOT LET OTHERS BUY THEIR PRODUCTS*****

PURCHASE FROM A MANUFACTURER THAT BACKS THEIR PRODUCTS AT LEAST WHEN THEY ARE NEW!!!**********

THIS IS THE SAME PRODUCT THE STARBUCKS COMPANY SELLS INSTORE.

HOW DOES A COMPANY LIKE STARBUCKS SELL A PRODUCT FROM SUCH A SUB-STANDARD COMPANY WITH POOR CUSTOMER SERVICE AND

"NO WARRANTY".

IN THE WORLD OF ONLINE AND E-COMMERCE,EBAY,AMAZON,ETC. IT IS LUDICROUS THAT A COMPANY WOULD VOID THEIR WARRANTY BASED ON WHERE YOU PURCHASED THE UNIT, ALL TO AVOID A WARRANTY CLAIM OF $30-40 (RETAIL VALUE, NOT COST) ON A NEW FAULTY UNIT!!

SHAME SHAME.

THIS WILL BE POSTED EVERYWHERE WITHIN THE NEXT 48 HOURS....

ENJOY.

I WILL NOT PURCHASE THESE PARTS AND WILL SUFFER MY $1500 LOSS, AND KEEP THE UNIT FOR ANYONES REFERRENCE, AND POST PICS OF IT AS WELL

Comment On This

I agree, I will never purchase another DELONGHI product.

I purchased a new coffee maker from Amazon.com, the basket was defective and they won't send me a replacement basket to replace the defective new one that came with the machine.

DON'T BUY DELONGHI!

Comment On This

I agree 100% as well! I wonder how many consumers like us are out there. I bought a Delonghi Pasta Maker for over $200 dollars. Thinking at that price point I should be getting a good quality appliance. I must admit I got too busy to even try the machine for months and months. The first time I used it, it failed;it jamed up completely. I spent numerous hours and days on the phone trying to get a solution with Delonghi. I told them I thought it was probably about 4 months, but nonetheless it was the first time it had ever been used. They told me it had to be mailed to a service center. Each number they gave me for a service center was either not a working # & business or only a vm where you could not get a call back for any shipping instructions. Then at the end of these endless hours of effort they told me they do not make the unit any more and parts would not have been available. Good thing I did not mail it (which would have been at my expense). Finally after numerous calls and effort they said I could fax the receipt and they would either replace it or refund it. With this commitment I spent the time digging through receipts (over an hour)to find the applicable one. I then noticed the unit was a few days over a year. I faxed the receipt anyway w/ a ltr of explanation. They first said they did not get the receipt and I sent it a second time. They called today to tell me they were reversing their decision to refund or replace with a similar unit as the unit was now over a year old. I explained what had been in the note I faxed with the receipt explaining that I started calling while it was less than a year. Also the date I paid for the unit was not even close as it arrived which was weeks later. I would not have bothered to dig through a boxes of receipts if they were not going to replace or refund it. The man on the phone said it did not matter if the warrantee expired while I was dealing with them. By it being expired their hands were tied. I explained their hands were only tied by themselves no one else and they should stand behind their product. I reiterated it was the first time used, they were the ones that keep giving me the run around and dragging the process out. He said that I told them it was 4 months old and now it is a year old...implying that I had been dishonest with them. When from the begining I told them I was not sure how long I had it but was guessing around 4 months. I am no Martha Stewart this was one of the purchases you make for the day that comes when you want the fun of making homemade pasta. It was registered when I opened it originally yet they had no record of it. And, even if they did they said one still has to locate and produce a receipt. So now I have spent about 6 hours dealing with this company and they could care less about standing behind their product. I even suggested I return it to them so that they could learn what is causing the malfunction so that others would not waste their time and money. They do not want it back. No wonder. I will not purchase their products again.

Lastly, they can not provide me means by which to get the product repaired either as they do not make it anymore or its parts. A waste of money and time dealing with them.

Comment On This

I agree with you 100 percent!!!!!! I just had a similiar problem with them on a faulty $125 toaster oven I purchased from Fortunoff. They too gave me the run around and refuse to replace it after I own it for 6 months. They told me to go to their service center. They have none in NYC!!! I need to somehow find a way to get to Bayshore Long Island and I will have to pay the repair after 6 months of owning it!! It is insane! I have never had this problem with anything I have ever purchased. Their service policy (or shall I say lack of) STINKS on their very overpriced product... NEVER AGAIN! I will continue to spread the word..