DELONGHI WARRANTY IS BOGUS!!!! DO NOT BUY DELONGHI FROM ANYWHERE INCLUDING STARBUCKS!!

PURCHASED A $1500 PRODUCT BRAND NEW ONLINE WITH MFG WARRANTY.

THIS IS THE TOP OF THE LINE FULLY AUTO. ESPRESSO MACHINE I PURCHASED AS A GIFT ONLINE. WHEN WE OPENED IT, SET IT ALL UP, AND FILLED THE WATER TANK, IT HAD A LEAK IN THE SEAMS, AND THE MILK TANK HAD A CRACK IN THE HANDLE.

AS THIS WAS CLEARLY A MATTER OF DEFECTS IN MATERIALS AND/OR WORKMANSHIP, IT WAS CLEARLY A WARRANTY ISSUE, SINCE NO BOX DAMAGE, AND ITEMS WERE WELL PACKED IN NEW PACKAGING.

I CONTACTED DELONGHI'S WARRANTY DEPARTMENT AFTER 1.5 HOURS OF SPEAKING WITH EVERYONE ELSE AT DELONGHI FIRST, I FINALLY GOT THE MAGNIFICA TEAM!

I WAS TOLD THAT UNFORTUNATELY THEY DON'T HONOR THEIR WARRANTY SINCE I BOUGHT IT ONLINE. A $1500 BRAND NEW ELECTRONIC ITEM, THE WAS OPENED AND WITHIN THE FIRST 30 SECONDS THE TANK WAS FILLED FOR THE VERY FIRST TIME, IT LEAKED. I DON'T KNOW WHAT ELSE WARRANTY FOR DEFECTS AND WORKMANSHIP IS FOR.

I THEN ASKED IF THIS EXCLUSION WAS WRITTEN IN THEIR WARRANTY STATEMENT, AND WAS PUT ON HOLD FOR 5 MINUTES.

THEN WAS TOLD, NO, NOTHING WRITTEN IN THE WARRANTY THAT WOULD STATE TO ME AS A CONSUMER THAT THE PRODUCT'S WARRANTY IS NULL AND VOID IF THE PRODUCT WAS PURCHASED ONLINE.

CLEARLY THIS BOLD OF A STATEMENT SHOWS A COMPANY WITHOUT REGARD OF THEIR CONSUMERS, OR LIABILITY FOR THE SUBSTANDARD PRODUCTS THEY SELL.

I THEN TRIED TO CONTACT THE VENDOR FOR A REPLY, FOR WHICH HE STATED THAT HE ONLY SELLS THE PRODUCTS, AND SINCE I HAD BOUGHT IT MORE THAN 30 DAYS AGO(CHRISTMAS SHOPPING EARLY DECEMBER), THAT I WOULD HAVE TO USE THE MANUFACTURER'S WARRANTY. NO KIDDING IS WHAT I SAID, THOUGH THE MANUFACTURER POINTED ME BACK TO WHERE I BOUGHT IT.....

WHAT A JOKE...

I LEARNED MY LESSON!!!!

*****DO NOT BUY DELONGHI PRODUCTS*******

*****DO NOT LET OTHERS BUY THEIR PRODUCTS*****

PURCHASE FROM A MANUFACTURER THAT BACKS THEIR PRODUCTS AT LEAST WHEN THEY ARE NEW!!!**********

THIS IS THE SAME PRODUCT THE STARBUCKS COMPANY SELLS INSTORE.

HOW DOES A COMPANY LIKE STARBUCKS SELL A PRODUCT FROM SUCH A SUB-STANDARD COMPANY WITH POOR CUSTOMER SERVICE AND

"NO WARRANTY".

IN THE WORLD OF ONLINE AND E-COMMERCE,EBAY,AMAZON,ETC. IT IS LUDICROUS THAT A COMPANY WOULD VOID THEIR WARRANTY BASED ON WHERE YOU PURCHASED THE UNIT, ALL TO AVOID A WARRANTY CLAIM OF $30-40 (RETAIL VALUE, NOT COST) ON A NEW FAULTY UNIT!!

SHAME SHAME.

THIS WILL BE POSTED EVERYWHERE WITHIN THE NEXT 48 HOURS....

ENJOY.

I WILL NOT PURCHASE THESE PARTS AND WILL SUFFER MY $1500 LOSS, AND KEEP THE UNIT FOR ANYONES REFERRENCE, AND POST PICS OF IT AS WELL