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Kim Komando Podcasts

 
Kim's Club membership
Kim Komando show
Unknown street address
unknown, Ar
US
www.komando.com

I have registered for three months of Kim's club, I get a reply and a place to click to enter: there I try the password but the password doesn't work; so I ask for another password, they send one out, I try that one, get in, and am required to change to another password. After the change is accepted, I try again to get on for Podcasts and Message board, and again, my email and password is rejected. I have agreed to pay $14.95 for 3 months Kim's Club, but am unable to get on anything except the password change thing. And there is NO WAY TO CONTACT HER TO SOLVE THE PROBLEM!!!!!


I don't know what to do. I would like to hear her program but this has me so upset I don't know if I ever want to hear it now if she is so isolated that there is no way to complain directly to her about this problem! I am sure the problem could be easily fixed if I could get through.

From: Message Author (click here to email author)
Date: Friday, 04-Jan-08 14:04:55 CST

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I got a response from somebody about my Kim Komando account. Apparently on one of the occasions I tried to enter my account, I must have mistyped my email address. Therefore, now, when I find my password doesn't work, I am forced to enter the incorrect email address as mistyped to get a new password. Unfortunately, as stated, I do not have an account under that name. Therefore, once again, I am unable to proceed with the account because there is no way to contact Kim Komando directly to fix this problem. Everything is so programmed that I am unable to correct the problem. I am liable for some $14.95 a quarter and am unable to connect because the website is so insulated that I can't even get on line to communicate with them. That is a severe problem where a company is so boilerplate and fixed in their approach that there is no way to communicate to rectify what they think is a failsafe system. I.e, how do you rectify having typed in a mistyped email address to get the password which I thought I had entered but doesn't work?

From: Message Author (click here to email author)
Date: Monday, 14-Jan-08 23:39:59 CST

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Keyword Tags

club
kim
komando
membership
podcasts
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