Horrible tech support experience: D-Link Routers

Email sent to D-Link on 01/31/08: I just wanted you to know about how rude your technical support people have been to me. I have only been a customer for a few days now and I am amazed by the support experiences that I have had already, and not the good kind of amazement. Today one of your support technicians hung up on me intentionally. This is the second time that this has happened. It seems that when they don't feel like providing support, the easy answer (since they are in another country and there is no consequence for them) is to simply disconnect the call. I am extremely dissatisfied and the truth is that I am not really surprised. The D-Link products that I purchased were rated highly so I wanted to buy a quality product. But several sales people at Best Buy (where I purchased these products) recommended against the D-Link product. They said that the product was not a quality product, and that the support was horrible. I am starting to see that they were right. I am now thinking about returning my router and posting this complaint to various online forums in order to save other consumers the headaches that I've experienced.

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I also experience the same thing with D-Link technical support. The guy I talked to was so rude. He got frustrated so easily and intentionally hung the phone. The problem was not solved! If I research more about D-Link and had read these complaints I would never bought their product (DIR-615). They should hire more patience and more qualified technical people, not rude, impolite, unmannerly, and harsh people.

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I agree with you I asked for help with my DI-Link 624 Rev C.

Not working they keep sending the same response see below. After 5 of these i asked to speak with a supervisor and they responded that there were none available. They could have forwarded the email to a supervisor. I guess their not intelligent enough to do this.

I would be happy to help you if you would let me know what problem you were having. If I can help you locate a perticular firmware please let me know. If I can know the basic issue at hand it would be easier for us to troubleshoot. No manager is currently available.

Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465.