sears

Hello:

In July, 2007, I bought a matching Whirlpool washer and dryer from =

Sears; in Dec. 2007, the washer stopped working. A repairman came out =

and tried to fix the washer. A week later Sears picked up the washer .

Since the washer and dryer were purchased as a matching set, Sears said =

I could also return the dryer. I returned the dryer and washer on the =

same day. I received a full refund for the washer, but Sears charged me =

a 15% restocking fee on the dryer! (This Sears store no longer even =

carries this model of washer and dryer. ) I also had to pay the delivery =

charge of $85 plus tax.

The amount of my money Sears kept from me was $196.55. Is it legal =

for Sears to keep my money?

The sales slip I received from Sears says " a 15% restocking fee =

applies on select Home Appliances ". When I contacted Sears by phone and =

also by email to clarify for me what those Select Appliances were, they =

could not tell me. This slip also says "the following items may be =

subject to a cancellation/restocking fee if returned ". The wording on =

the Sears receipt is misleading.

Since this was no fault of mine that the washer was defective, I feel I =

should get back 100% of what I paid for the washer and dryer and that I =

should also get back the delivery charge too.

I am hoping you can help me get my money back from Sears.