Dish Network

On November 13, 2007, my Dish Network satelite receiver was not working, =

so when I got time on Nov. 16, I called and finally after getting =

through all the stupid automatic questions, I reached Melissa and with =

her help we determined that I had a non-working receiver. When I =

originally purchased my system, I bought two receivers, but had never =

used one of them. I told Melissa that I had a new receiver, so she told =

me to connect it and call her back. I connected it, called back, and =

finally got Kevin. My receiver had a blue card and not a yellow one, so =

Kevin promised me he would send me a yellow card (no cost) in time for =

me to get my receiver working by November 22 which was Thanksgiving. On =

November 21, I still had not received the yellow card, so I call again =

and after punching all the buttons, I finally got Lewis. Lewis brought =

up my account and informed me that no yellow card had been sent. Kevin =

had lied. Lewis said he would send one and I would get it on November =

23, but he lied just like Kevin did. To spare you any more details, I =

talked to Bradford, Marissa, Clyde, and Allison and finally got my =

system working on November 28, 2007. Then when I got my bill, they had =

charged me $49.00 for a plastic card and $8.95 for shipping a plastic =

card that you could mail for a 41 cent first class stamp and I would =

have gotten it much sooner if someone would have just put it in the =

mail. I had to call back and talk to Stacy to have the $49.00 and $8.95 =

removed from my bill. I learned from my experience that they have the =

poorest customer service of any company I have ever had any dealings =

with and I am 68 years old. They do not care at all about their =

customers nor do they care about how much time or trouble it takes to =

get a problem solved. They did not care at all that I went through =

Thanksgiving holidays with no satelite service. They will give a new =

customer free equipment, but they will not give an exiting customer the =

time of day. Even though I never got anything free because when I =

became a customer, (I had to buy all my equipment and install it =

myself), they still treated me like dirt. They intended for me to pay =

$49.00 plus a ridiculous shipping charge for a plastic card. After =

much time on the telephone and many complaints they finally removed a =

few days from my bill for no service. For a longterm customer who never =

got anything free from them, they should have offered to sent me a free =

receiver. They did not even care when I suggested I could change to =

Direct TV and get a free receiver. I have always paid my bills on time =

and never had to call them until this November even though I have been a =

customer for many years, but it did not matter to them. I do not =

understand how any company could care so little about its customers. If =

you read this you have been warned.