Charter Communications "Customer Service" or lack thereof

Charter Communications cannot claim to be a service oriented company in any way. I was without internet service FOR A MONTH and still charged for it. I called almost every day for weeks to resolve this issue, and still nothing was solved. I had to go to a local bookstore, paying $4.00 a day, to make my reports online for work, while I was still paying for internet at home.

Eventually they sent a "technician" out, and let me tell you, he did not seem like a professional. He even forgot his tools in my apartment.

Just in the last few months, three movies I rented from On Demand lost their signal in the middle of the movie. And I tried to call and only got a busy signal.

Trying to contact them for anything other than purchasing new "services" is an extremely frustrating process that will most certainly take at least 40 minutes.

I have been trying to contact them for 3 days, and I still can't get to anyone. Now someone in the new contracts department tells me that the main office was closed for 2 1/2 days, and that's why all lines go straight to a busy signal.

I received no annoucement or notice they would be on vacation. They don't even have any kind of message they they are out and can't help you, or when to call back. Just a busy signal.

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I have to echo the previous post in regard to Charter's overt lack of interest in providing customer service for anything but new sales. In my case, I had their service for ~2 years, (with numerous problems similar to the above noted experience). The clincher was when I moved out of state and out of the Charter service area - by the time I established service with another provider, and a new email account, (i.e. 1 week later), Charter had shut down access to my Charter email account, and refused to allow me access simply to download the mail in my Inbox, despite the fact Charter's own tech support stated the email ID was still associated with the account, and the mail could be retrieved. I spoke to 5 different people, each time having to go through the identification process to prove I'm me, (indicating they have no internal communication process to manage concerns and issues). Bottom line: Sales simply refused to authorize that Tech Support restore access, and access was summarily cut the day I returned my equipment, giving me no time to transition to another account. If you have any option, don't deal with this company.