DHL delivery on wrong days, not received parcel after 2 weeks+

I am expecting a parcel to be delivered to me. The sender sent it out on 11 Jan. DHL tried to deliver on a Thursday when I was out, and left a card. I telephoned the number on there and just got a stupid automated service which allowed me to specify a day for redelivery. I chose Friday (I phoned on a Friday, so I knew it would be the following Friday), knowing that I would be in all day on Friday. But, instead of delivering the parcel on Friday, they came on Thursday, and left a card again stating they had tried to deliver.

I complained via their website and eventually got a reply asking when I want it delivered. There was no apology, and their emails state "assuring you of our close co-operation at all times". They asked when I would like the parcel delivered.

So I replied and wrote "today", as that day was Friday, the day they were supposed to deliver. I then sent another email requesting delivery on Monday morning. I then received a phone call saying that they would deliver on Monday. I assumed they had read my email and would deliver on Monday morning, but Monday morning came and went and it was not until I got home from work (I work late afternoon/evenings) that I found they had tried to deliver late on Monday afternoon and left a card as I was out.

I sent another email today and again no apology, just a request to call their automated line to request a new delivery day and the tagline "assuring you of our close co-operation at all times".

So far they have not co-operated at all. They have ignored requests for delivery on certain days/times and still I have not received my parcel. They just like to waste time and come when they like rather than when I specify. They have my phone number, it would not be difficult for the driver to phone me first before delivering to check that I will be in.

How about some close co-operation?

Comment On This

we are experiencing similar

deliver problems here in Canada.

Kodak sent our printer ink DHL.

at work all day, no one is home

if they bang on the door.

i have called the number provided

and end up with nice people in an

office near Toronto who know

nothing and repeated calls get

different answers. 3 weeks now

and still no printer ink.

DHL may work well for 9 to 5

business but not for working

people. the last suggestion

was to have Kodack reship.

shake your head ;-) does anyone

really believe a second package

would be deliverd ? i think not.