Anderson BMW service and BMW 33o quality

My complaint is with BMW and with Anderson BMW for being totally unresponsive to repeated requests for a technical contact in BMW to whom I could plead my case; it is either bad customer service or they are purposefully blocking me.

This car has been a complete lemon, costing perhaps $10,000 in service since I purchased it new. Recent service diagnostics reported a faulty steering angle sensor (I authorized replacement at about $700). After putting in the new part they re-diagnosed and found a faulty Dynamic Stability Control module (I authorized replacement at about $1200). It is my opinion that it is completely unlikely that BOTH these components failed independently at the same time. In other words this is a design flaw. In fact a BMW Factory Technician (visiting Anderson), reported to Anderson Service people that the steering angle sensor can spike and this can knock out the DSC module, electronics do that sometimes, he said. If this spike analysis is correct, then this is a design flaw and BMW should pay for it. No consumer would tolerate such a spike explanation for a piece of consumer electronics e.g. for a TV

I refused to pay the bill and the car sat there for 2 weeks. I was told by the Anderson Service Advisor to call BMW Customer Service in Columbus (800-831-1117). This, with my opinion that one component failing and taking out a second (expensive) component was explained on 11/19/07 to Dan Collins. My position is that this is a BMW responsibility, particularly considering the excessive service this car has required. Dan traced the VIN announced that the vehicle was 3½ years out of warranty and that he had no authority to do anything. To this I stated, So as a BMW representative, are you saying that BMW is satisfied doing nothing about this incident and that it is just my tough luck? He answered, yes.

Anderson deducted 10% because of my complaints, which was very considerate of them, but this is not their problem or their fault. Mike Hein the service director has promised to follow up; I have reminded him twice. Nothing has happened. I have paid the bill through gritted teeth.