Water filter problem

For Eureka Forbes -

I've purchased an AQUASURE from your dealer Mangalmurti enterprises in Dec 07. It's leaking from the side and the filter is broken.

There have been 4 service visits so far (each one after 20 follow up calls) but to no avail. The unit still leaks. The sales guy flatly refuses to replace the unit.

I am writing this feedback in exasperation and not hope. I don't trust your company to do anything for me at all.

Thanks

Sudhindra