Vonage phone service

The device does not work, and customer serv. is horrible. Today Acct Management told me that they will not refund my money becaused I refused the 2nd shipment and they did not receive it at the return address that is authorized by email. According to UPS the device was delivered back to the original shipping address(1000 Windham Pkwy Ste 129 Bollingbrook,IL) , and signed for by someone named Bullock. Everyone I spoke to at Vonage does not make sense. They told me to refuse the device, then they told me that because the device that I didn't received wasn't returned to 1100 Towbin Ave,Lakewood,NJ 08701 that they will not refund my amount of $94.48 of unauthorized charges by Vonage to my credit card. Don't get scamed by Vonage. they say you will get a refund but do not refund instead charge you more without being authorized.

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Yup, don't get scammed by Vonage. Right now I'm in the process of cancelling my account but I am having a hard time cancelling it because they simply refuse to cancel it.