FW: Don't buy Lexmark Printers nor shop at Best Buy!!!!!

Hello everyone.

I want to let you all know that I purchased a Lexmark printer @ Best Buy

just over 2 years ago. It was part of a package of computers and

accessories worth over $5,000 in that one purchase. Over the years, I have

spent thousands of dollars at Best Buy.

A while back the Lexmark printer wasn't working properly so I took it back

to Best Buy as I had paid for an extended warranty. I was without a printer

for the many weeks that it took to get fixed three times. On the third

time, I purchased another Lexmark printer to use as I run a small business.

The third time Best Buy said they couldn't fix it and gave me the Lexmark

printer as a replacement.

Today that Lexmark printer also quit: it wouldn't print out faxes when

received; and would only type a full page instead of an envelope. I took it

back to Best Buy and they now inform me that I am not covered by the

Extended Service Warranty as they replaced the Lexmark printer. I argued

that I had paid for a three year warranty which has not expired yet, but

Best Buy insisted that once the printer was replaced the warranty was

finished.

Nobody told me that at the time. The manager at Best Buy said that it was

in the service contract and they don't have time to go over the service

contract with customers as they (customers) are not interested, and Best Buy

does not have the time. It was up to me to read the contract (fine print).

I argued as I was very upset that I had spent thousands of dollars at Best

Buy and I understood that I was still covered by the extended service

warranty. They refunded me $50 for the warranty and that was it!

I run a small business and look after my equipment which doesn't get a lot

of use, but when I need something, I want to rely on it.

I recommend to everyone that they not shop at Best Buy nor purchase a

Lexmark printer as they are of very poor quality based on my personal

experiences.

Ron James

A-Z Entertainment

48 Ormond Street South Thorold ON L2V 1Y4

Entertainment / Services . Children . Adults . Private . Corporate . since

1983

Phone 905-680-2996

Fax 905-227-2905

E-mail <mailto:Email User Email User

Web site <http://www.a-2-z-entertainment.com/>

http://www.a-2-z-entertainment.com